Complaints Process

Joined: February 11th, 2012, 7:29 am

February 11th, 2012, 12:51 pm #1

Against another members
If you have a valid grievance against another member, your options are to either use the Post Reporting System (see below) or send a PM to a staff member who will attempt to resolve the issue. Creating a thread about the problem in public or spamming a thread is not the proper procedure and will result in either the comments being deleted and/or the thread being locked. Then a penalty (warning/suspension/banning) will be applied.

Against a Staff Member
If you feel that a moderator has taken inappropriate action, there is a set procedure you can take to resolve this issue. Again, creating a thread about the problem in public or spamming a thread is not the proper procedure and will result in either the comments being deleted and/or the thread being locked. Then a penalty (warning/suspension/banning) will be applied.

EITHER :
1) Send a PM to the moderator that you believe has acted unfairly. State your case in clear, polite terms. See if you can resolve the issue with this moderator first.

2) If you can not resolve the issue with the moderator in question, you may then contact a Global Moderator to state your case. Your complaint will be reviewed by other staff members. Once a final decision has been made regarding the situation, you will be informed via PM.

3) If you have a complaint regarding the actions or decisions of a Global Moderator, you can send those complaints to an Administrator.

4) If you have a complaint about an Administrator send a PM to the Adminstrator that you believe has acted unfairly or another Administrator. State your case in clear, polite terms. If you are still dissatisfied either contact Zetaboards or leave the forum.

OR:
Use the Post Reporting System to notify all staff of your complaint. This can be found the bottom right of the staff member's post next to 'Link to Post' and click 'Report to Mod'. Your complaint will be discussed and if need be addressed by the staff at Wild Cats.

Against a Post or thread
Use the Post Reporting System
In the event that you see a post you think breaks a rule or could be offensive/distasteful, look to the bottom right of the member's post next to 'Link to Post' and click 'Report to Mod'.
Be sure to include a valid reason for your report, even if you think the reason is blatant.
The staff will review each report and, if necessary, you will be contacted to discuss the outcome or for additional details.
Please refrain from using the report feature unless you think it is an actual infraction.
Repeated reports without proper justification or any abuse of the system may result in a warning or loss of posting privileges.


Last edited by Taipan on March 12th, 2012, 5:26 am, edited 1 time in total.
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