I needed your help on the Return Policy!!

Vintage Rolex Discussion

I needed your help on the Return Policy!!

Joined: July 21st, 2010, 1:53 am

December 9th, 2011, 2:59 pm #1



Three weeks ago I had posted an ad on VRM as below link.

FS: ROLEX 78360 oyster bracelet with 580 endlinks .... USD800 shipped WW

http://www.network54.com/Forum/207673/m ... 321825806/

[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]


The bracelet was sold in 10 minutes. As usual I shipped it out at the first moment. Four days later the buyer received the bracelet and sent me an email. He told that one of the 580 endlink was bit bigger and won't fit to his watch. I asked for some photos to identify the problem. And the buyer sent me the below photo. It seems the endlink was very tight may be jamed between the lugs.

[/IMG]


Actually the pair of endlinks were used parts. They surely had used in one or more than one watches for many years. I had question why this time the endlink was not fit but not happened before with other watch. And I had checked the endlinks was fine before I shipped them to the buyer. At that moment I want to find out the problem of the endlink and close the issue between the buyer and me. Therefore I agreed the endlinks return and will send another pair for replacement.

Yesterday I received the returned 580 endlinks and I'm very disappointed the endlinks had been reworked. That was the pair I sent out to the buyer but one side of them was cutted smaller. They are totally not the original width compared with I shipped them out. Also the workmanship was too bad. I can found some burrs at the edges which had been cutted. And then I fitted the endlinks to my 20mm lugs distance watches. The result was the 580 endlinks were very loose in between the lugs. I had took some photos to show how loose of the endlinks now.

[/IMG]
[/IMG]


I had told the problem of the endlinks to the buyer and conveyed that it is not allowed any rework of the parts which for return. Unfortunately the buyer still want me to ship another pair of 580 endlinks to hm. Otherwise he will give me bad reference there. Remember in the year 2011, I had sold more than 20 bracelets to other collectors. So far never had this kind of issue. Could anyone can give me some opinions to solve the issue between the buyer and me please?
Reply
Like
Share

Joined: August 17th, 2011, 3:48 am

December 9th, 2011, 3:12 pm #2

like it appears they have, than you shouldn't be responsible for replacing them. That's just universal return policy everywhere in the world - you can only return merchandise in the condition it was received. If I alter/damage/change something on a product I buy, new or used, it's mine. No matter what. The buyer should know that. Unless there's more to this I'd say you're in the right to tell the person they're out of luck and return the altered links to them. If they threaten you with a bad reference I'd talk to the mods of whatever forum you're concerned about.
Reply
Like
Share

Joined: July 27th, 2008, 1:03 pm

December 9th, 2011, 3:43 pm #3


Three weeks ago I had posted an ad on VRM as below link.

FS: ROLEX 78360 oyster bracelet with 580 endlinks .... USD800 shipped WW

http://www.network54.com/Forum/207673/m ... 321825806/

[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]


The bracelet was sold in 10 minutes. As usual I shipped it out at the first moment. Four days later the buyer received the bracelet and sent me an email. He told that one of the 580 endlink was bit bigger and won't fit to his watch. I asked for some photos to identify the problem. And the buyer sent me the below photo. It seems the endlink was very tight may be jamed between the lugs.

[/IMG]


Actually the pair of endlinks were used parts. They surely had used in one or more than one watches for many years. I had question why this time the endlink was not fit but not happened before with other watch. And I had checked the endlinks was fine before I shipped them to the buyer. At that moment I want to find out the problem of the endlink and close the issue between the buyer and me. Therefore I agreed the endlinks return and will send another pair for replacement.

Yesterday I received the returned 580 endlinks and I'm very disappointed the endlinks had been reworked. That was the pair I sent out to the buyer but one side of them was cutted smaller. They are totally not the original width compared with I shipped them out. Also the workmanship was too bad. I can found some burrs at the edges which had been cutted. And then I fitted the endlinks to my 20mm lugs distance watches. The result was the 580 endlinks were very loose in between the lugs. I had took some photos to show how loose of the endlinks now.

[/IMG]
[/IMG]


I had told the problem of the endlinks to the buyer and conveyed that it is not allowed any rework of the parts which for return. Unfortunately the buyer still want me to ship another pair of 580 endlinks to hm. Otherwise he will give me bad reference there. Remember in the year 2011, I had sold more than 20 bracelets to other collectors. So far never had this kind of issue. Could anyone can give me some opinions to solve the issue between the buyer and me please?
Most of the good reputation seller in VRF are welcome to refund/return if the buyer not happy.
but in this case,this is no reason refund the money to him if the endlink was reworked by buyer,
If i were you,i may send it back the ''reworked endlinks''...
Or suggest him to buy another pairs of endlink with some discount...
That's all!!
Reply
Like
Share

Joined: January 23rd, 2005, 9:30 pm

December 9th, 2011, 3:51 pm #4


Three weeks ago I had posted an ad on VRM as below link.

FS: ROLEX 78360 oyster bracelet with 580 endlinks .... USD800 shipped WW

http://www.network54.com/Forum/207673/m ... 321825806/

[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]


The bracelet was sold in 10 minutes. As usual I shipped it out at the first moment. Four days later the buyer received the bracelet and sent me an email. He told that one of the 580 endlink was bit bigger and won't fit to his watch. I asked for some photos to identify the problem. And the buyer sent me the below photo. It seems the endlink was very tight may be jamed between the lugs.

[/IMG]


Actually the pair of endlinks were used parts. They surely had used in one or more than one watches for many years. I had question why this time the endlink was not fit but not happened before with other watch. And I had checked the endlinks was fine before I shipped them to the buyer. At that moment I want to find out the problem of the endlink and close the issue between the buyer and me. Therefore I agreed the endlinks return and will send another pair for replacement.

Yesterday I received the returned 580 endlinks and I'm very disappointed the endlinks had been reworked. That was the pair I sent out to the buyer but one side of them was cutted smaller. They are totally not the original width compared with I shipped them out. Also the workmanship was too bad. I can found some burrs at the edges which had been cutted. And then I fitted the endlinks to my 20mm lugs distance watches. The result was the 580 endlinks were very loose in between the lugs. I had took some photos to show how loose of the endlinks now.

[/IMG]
[/IMG]


I had told the problem of the endlinks to the buyer and conveyed that it is not allowed any rework of the parts which for return. Unfortunately the buyer still want me to ship another pair of 580 endlinks to hm. Otherwise he will give me bad reference there. Remember in the year 2011, I had sold more than 20 bracelets to other collectors. So far never had this kind of issue. Could anyone can give me some opinions to solve the issue between the buyer and me please?


---Perpetual Knowledge---
Reply
Like
Share

Joined: February 5th, 2011, 3:35 pm

December 9th, 2011, 4:05 pm #5


Three weeks ago I had posted an ad on VRM as below link.

FS: ROLEX 78360 oyster bracelet with 580 endlinks .... USD800 shipped WW

http://www.network54.com/Forum/207673/m ... 321825806/

[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]


The bracelet was sold in 10 minutes. As usual I shipped it out at the first moment. Four days later the buyer received the bracelet and sent me an email. He told that one of the 580 endlink was bit bigger and won't fit to his watch. I asked for some photos to identify the problem. And the buyer sent me the below photo. It seems the endlink was very tight may be jamed between the lugs.

[/IMG]


Actually the pair of endlinks were used parts. They surely had used in one or more than one watches for many years. I had question why this time the endlink was not fit but not happened before with other watch. And I had checked the endlinks was fine before I shipped them to the buyer. At that moment I want to find out the problem of the endlink and close the issue between the buyer and me. Therefore I agreed the endlinks return and will send another pair for replacement.

Yesterday I received the returned 580 endlinks and I'm very disappointed the endlinks had been reworked. That was the pair I sent out to the buyer but one side of them was cutted smaller. They are totally not the original width compared with I shipped them out. Also the workmanship was too bad. I can found some burrs at the edges which had been cutted. And then I fitted the endlinks to my 20mm lugs distance watches. The result was the 580 endlinks were very loose in between the lugs. I had took some photos to show how loose of the endlinks now.

[/IMG]
[/IMG]


I had told the problem of the endlinks to the buyer and conveyed that it is not allowed any rework of the parts which for return. Unfortunately the buyer still want me to ship another pair of 580 endlinks to hm. Otherwise he will give me bad reference there. Remember in the year 2011, I had sold more than 20 bracelets to other collectors. So far never had this kind of issue. Could anyone can give me some opinions to solve the issue between the buyer and me please?
If he altered them, as you claim and your pictures show, I wouldn't refund or send another
Reply
Like
Share

Joined: September 6th, 2010, 3:45 pm

December 9th, 2011, 4:12 pm #6


Three weeks ago I had posted an ad on VRM as below link.

FS: ROLEX 78360 oyster bracelet with 580 endlinks .... USD800 shipped WW

http://www.network54.com/Forum/207673/m ... 321825806/

[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]


The bracelet was sold in 10 minutes. As usual I shipped it out at the first moment. Four days later the buyer received the bracelet and sent me an email. He told that one of the 580 endlink was bit bigger and won't fit to his watch. I asked for some photos to identify the problem. And the buyer sent me the below photo. It seems the endlink was very tight may be jamed between the lugs.

[/IMG]


Actually the pair of endlinks were used parts. They surely had used in one or more than one watches for many years. I had question why this time the endlink was not fit but not happened before with other watch. And I had checked the endlinks was fine before I shipped them to the buyer. At that moment I want to find out the problem of the endlink and close the issue between the buyer and me. Therefore I agreed the endlinks return and will send another pair for replacement.

Yesterday I received the returned 580 endlinks and I'm very disappointed the endlinks had been reworked. That was the pair I sent out to the buyer but one side of them was cutted smaller. They are totally not the original width compared with I shipped them out. Also the workmanship was too bad. I can found some burrs at the edges which had been cutted. And then I fitted the endlinks to my 20mm lugs distance watches. The result was the 580 endlinks were very loose in between the lugs. I had took some photos to show how loose of the endlinks now.

[/IMG]
[/IMG]


I had told the problem of the endlinks to the buyer and conveyed that it is not allowed any rework of the parts which for return. Unfortunately the buyer still want me to ship another pair of 580 endlinks to hm. Otherwise he will give me bad reference there. Remember in the year 2011, I had sold more than 20 bracelets to other collectors. So far never had this kind of issue. Could anyone can give me some opinions to solve the issue between the buyer and me please?
I dun think any seller here will accept the return item which is not the same condition as before shipment. For the re-work "580", i dare say this is not a Rolex 580 endlink anymore!
Reply
Like
Share

Joined: December 19th, 2006, 11:47 pm

December 9th, 2011, 4:46 pm #7


Three weeks ago I had posted an ad on VRM as below link.

FS: ROLEX 78360 oyster bracelet with 580 endlinks .... USD800 shipped WW

http://www.network54.com/Forum/207673/m ... 321825806/

[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]


The bracelet was sold in 10 minutes. As usual I shipped it out at the first moment. Four days later the buyer received the bracelet and sent me an email. He told that one of the 580 endlink was bit bigger and won't fit to his watch. I asked for some photos to identify the problem. And the buyer sent me the below photo. It seems the endlink was very tight may be jamed between the lugs.

[/IMG]


Actually the pair of endlinks were used parts. They surely had used in one or more than one watches for many years. I had question why this time the endlink was not fit but not happened before with other watch. And I had checked the endlinks was fine before I shipped them to the buyer. At that moment I want to find out the problem of the endlink and close the issue between the buyer and me. Therefore I agreed the endlinks return and will send another pair for replacement.

Yesterday I received the returned 580 endlinks and I'm very disappointed the endlinks had been reworked. That was the pair I sent out to the buyer but one side of them was cutted smaller. They are totally not the original width compared with I shipped them out. Also the workmanship was too bad. I can found some burrs at the edges which had been cutted. And then I fitted the endlinks to my 20mm lugs distance watches. The result was the 580 endlinks were very loose in between the lugs. I had took some photos to show how loose of the endlinks now.

[/IMG]
[/IMG]


I had told the problem of the endlinks to the buyer and conveyed that it is not allowed any rework of the parts which for return. Unfortunately the buyer still want me to ship another pair of 580 endlinks to hm. Otherwise he will give me bad reference there. Remember in the year 2011, I had sold more than 20 bracelets to other collectors. So far never had this kind of issue. Could anyone can give me some opinions to solve the issue between the buyer and me please?
a MLA according to a former US president.
Reply
Like
Share

Joined: July 11th, 2011, 3:10 am

December 9th, 2011, 4:47 pm #8


Three weeks ago I had posted an ad on VRM as below link.

FS: ROLEX 78360 oyster bracelet with 580 endlinks .... USD800 shipped WW

http://www.network54.com/Forum/207673/m ... 321825806/

[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]


The bracelet was sold in 10 minutes. As usual I shipped it out at the first moment. Four days later the buyer received the bracelet and sent me an email. He told that one of the 580 endlink was bit bigger and won't fit to his watch. I asked for some photos to identify the problem. And the buyer sent me the below photo. It seems the endlink was very tight may be jamed between the lugs.

[/IMG]


Actually the pair of endlinks were used parts. They surely had used in one or more than one watches for many years. I had question why this time the endlink was not fit but not happened before with other watch. And I had checked the endlinks was fine before I shipped them to the buyer. At that moment I want to find out the problem of the endlink and close the issue between the buyer and me. Therefore I agreed the endlinks return and will send another pair for replacement.

Yesterday I received the returned 580 endlinks and I'm very disappointed the endlinks had been reworked. That was the pair I sent out to the buyer but one side of them was cutted smaller. They are totally not the original width compared with I shipped them out. Also the workmanship was too bad. I can found some burrs at the edges which had been cutted. And then I fitted the endlinks to my 20mm lugs distance watches. The result was the 580 endlinks were very loose in between the lugs. I had took some photos to show how loose of the endlinks now.

[/IMG]
[/IMG]


I had told the problem of the endlinks to the buyer and conveyed that it is not allowed any rework of the parts which for return. Unfortunately the buyer still want me to ship another pair of 580 endlinks to hm. Otherwise he will give me bad reference there. Remember in the year 2011, I had sold more than 20 bracelets to other collectors. So far never had this kind of issue. Could anyone can give me some opinions to solve the issue between the buyer and me please?
You accused me alter the links! I did not cut or alter them in anyway! After I return to you, you switched to some other altered links and toke pictures! and you refuse to replace them!
What a lie!
Reply
Like
Share

Joined: July 21st, 2010, 1:53 am

December 9th, 2011, 4:52 pm #9

I dun think any seller here will accept the return item which is not the same condition as before shipment. For the re-work "580", i dare say this is not a Rolex 580 endlink anymore!
Thanks so much to all of you. I will ship back the reworked pair.
Reply
Like
Share

Joined: June 30th, 2007, 11:14 pm

December 9th, 2011, 4:56 pm #10


Three weeks ago I had posted an ad on VRM as below link.

FS: ROLEX 78360 oyster bracelet with 580 endlinks .... USD800 shipped WW

http://www.network54.com/Forum/207673/m ... 321825806/

[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]
[/IMG]


The bracelet was sold in 10 minutes. As usual I shipped it out at the first moment. Four days later the buyer received the bracelet and sent me an email. He told that one of the 580 endlink was bit bigger and won't fit to his watch. I asked for some photos to identify the problem. And the buyer sent me the below photo. It seems the endlink was very tight may be jamed between the lugs.

[/IMG]


Actually the pair of endlinks were used parts. They surely had used in one or more than one watches for many years. I had question why this time the endlink was not fit but not happened before with other watch. And I had checked the endlinks was fine before I shipped them to the buyer. At that moment I want to find out the problem of the endlink and close the issue between the buyer and me. Therefore I agreed the endlinks return and will send another pair for replacement.

Yesterday I received the returned 580 endlinks and I'm very disappointed the endlinks had been reworked. That was the pair I sent out to the buyer but one side of them was cutted smaller. They are totally not the original width compared with I shipped them out. Also the workmanship was too bad. I can found some burrs at the edges which had been cutted. And then I fitted the endlinks to my 20mm lugs distance watches. The result was the 580 endlinks were very loose in between the lugs. I had took some photos to show how loose of the endlinks now.

[/IMG]
[/IMG]


I had told the problem of the endlinks to the buyer and conveyed that it is not allowed any rework of the parts which for return. Unfortunately the buyer still want me to ship another pair of 580 endlinks to hm. Otherwise he will give me bad reference there. Remember in the year 2011, I had sold more than 20 bracelets to other collectors. So far never had this kind of issue. Could anyone can give me some opinions to solve the issue between the buyer and me please?
I don't know the cause, but I have purchased a 5513 which has the same issue. Unfortunately, the issue is not disclosed.

If there is still a chance, your buyer should ask refund for his watch.

Just my 2 cents.
Reply
Like
Share