New PCP

New PCP

nitemovs
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Joined: 11 Dec 2005, 06:25

12 Sep 2017, 15:53 #1

What is the procedure to request a new PCP. I had asked assistance from the Advocate twice and nothing has happened. My cardio NP has suggested that I get a new PCP also, should I ask her for assistance? I don't want a flag popping up on the computer that I'm a problematic patient.
W a l k  S o f t l y . . .  
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Richard84
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Joined: 09 Dec 2013, 01:26

12 Sep 2017, 18:01 #2

You can ask the person at the check in desk at your PCP for the form. That is what I had to do. Simple form and turn it in to the same person you got it from. Make sure and keep a copy for your records. It only took about 2 weeks to get my request approved. Good luck and keep us informed on how it goes for you.
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nmfxstc
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Joined: 22 Jan 2003, 20:29

12 Sep 2017, 19:32 #3

nitemovs wrote: What is the procedure to request a new PCP. I had asked assistance from the Advocate twice and nothing has happened. My cardio NP has suggested that I get a new PCP also, should I ask her for assistance? I don't want a flag popping up on the computer that I'm a problematic patient.
As I see it, you have TWO issues to address:

1.  Getting a new PCP (which really shouldn't take any clerk with authority more than a couple issues and a few mouse clicks), but more importantly....that Patient Advocate!

2.  The non responsive Patient Advocate should be addressed....by the Chief of Services and/or the Hospital Director!  That job is a primary contact/service position with some pretty decent pay and working freedoms.  To not get any action or response should NOT go unaddressed!
Life's too short to worry;
Life's too long to wait!
(Birth is a beginning; death the destination.
Enjoy the Ride and the Journey)
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RVN6768
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Joined: 05 Dec 2008, 15:04

17 Sep 2017, 02:30 #4

Good luck with the Patient Advocate thing. I never really saw them do anything at the VAMC I worked at. I think it is a GS 8 or 9 so yes , pretty good pay.

It may be that they are kind of like Barney Fife. Got a title but only one bullet. I don't know how much authority they really have, if any.

I'd go to the Medical Director's office and/or the Hospital Director's office. I don't think the Hospital Director's Office (at least the one I worked at) liked having Veterans coming in with complaints and problems. Usually a memo went out to the offending department to get the problem corrected.

Like a lot of things with the VA, you just have to be polite, but persistent.

good luck.
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ks1k
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Joined: 14 Jun 2005, 00:55

20 Sep 2017, 16:01 #5

I agree that the Patients Advocate should advocate for the patient.  In my many, many encounters with Patients Advocates at three VAMCs I have found them to advocate for the VA rather than the patient.  Never once did they ever solve the problem(s) that I went there for.

As for changing PCPs, it should be simple and done without prejudice.  Well explained above.

Good Luck 
Dave sends


USAFSS 1957-1979
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