Win 10 users having problems logging in/staying logged in

Joined: 2:16 PM - Aug 08, 2017

3:54 PM - Jun 13, 2018 #1

I now have 3 members who have problems in the last week or two.  The first has had problems for a couple of weeks where she logs in but every time she enters the forum again she has to log in again in spite of using the remember me.  This is Win 10 and Firefox.  The second has had repeated problems over months with her password not being accepted as well as not staying logged in, Win 10 laptop.  The latest has to login every time as of today, Win 10 laptop and is using Edge because Chrome isn't working correctly for her anymore.  She tries to pull up discussions and gets kicked out of the forum on Chrome.  On Edge she wasn't even able to find the forum site this morning but that has apparently started working ok.  All use forum only IDs, not TT, but I have been away from the system so nothing has changed on my end.  Have there been changes behind the scenes we don't know about?
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Joined: 3:51 PM - Sep 12, 2014

5:51 PM - Jun 13, 2018 #2

I too was having this problem. It seems to have been fixed. See my post:

Problem staying logged-in = Seems to be working now (June 7th) 1 post • Page 1 of 1
Regards,
Bob
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Joined: 2:16 PM - Aug 08, 2017

1:48 AM - Jun 14, 2018 #3

Not for one of my users - she just posted 10 minutes ago she got kicked out when clicking the discussions tab after reading a post in a thread.  She changed her passwords to see if that would help but it didn't last long.  Not sure if that was the laptop or the desktop.
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Joined: 4:49 AM - May 11, 2015

6:23 AM - Jun 14, 2018 #4

Thank you. We'll look into it. 
Tapatalk Admin
(Please always include a link to your site when you report issues)

TTG Help: help-guide-tutorial-index-t38631.html
TTM Help: tutorials-f109/
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Joined: 2:16 PM - Aug 08, 2017

4:02 PM - Jun 14, 2018 #5

Thank you for the quick response.  Not only are they being logged out, some are having trouble with the browser finding the website.  I'm assuming that would be either brief server or internet access problems.
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Joined: 4:49 AM - May 11, 2015

11:56 AM - Jun 15, 2018 #6

Hi
The engineers are working on this. It doesn't seem to be an all-time replicable issue. We'll update you as soon as we have more findings. 
Tapatalk Admin
(Please always include a link to your site when you report issues)

TTG Help: help-guide-tutorial-index-t38631.html
TTM Help: tutorials-f109/
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Joined: 5:57 PM - Jun 17, 2018

6:00 PM - Jun 17, 2018 #7

Yes, we are also experiencing the same problem - needing to log-in each time.

It seemed better last night, but has begun again today.

Some of us are on Safari, but it is arcoss different formats and on devices also.

Hope you can fix the problem soon.

Thanks.
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Joined: 2:28 AM - Apr 20, 2017

6:02 AM - Jun 22, 2018 #8

Can you delete cookies please and see if that fixes it? Often login / logout issues can be resolved by deleting your cookies.
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Joined: 12:34 AM - Dec 15, 2017

8:57 PM - Jun 22, 2018 #9

I have a user that has complained for the 3rd time. They can't get it in and won't accept their password. Have asked them to delete their cookies. I will see if that helps. Thanks Chrisw.
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Joined: 2:16 PM - Aug 08, 2017

12:49 AM - Jun 23, 2018 #10

One of the people on my forum hasn't been having the problem lately.  She had tried deleting cookies before that and said it didn't make any difference.  If I hear anything from anyone else I'll let you know, thanks.
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