Unable to 'Add a Site to Tapatalk' because of lost duplicate

Unable to 'Add a Site to Tapatalk' because of lost duplicate

Joined: November 16th, 2017, 2:42 am

November 16th, 2017, 2:53 am #1

I am the site administrator for http://trilliumhollow.org/forum.

Unfortunately the previous site admin left years ago, and did not leave us the login information needed in order to administer our Tapatalk plugin.

I'm unable to 'Add a Site to Tapatalk' at https://siteowners.tapatalk.com/forums/create for http://trilliumhollow.org/forum using this new account. When I try I get the following error:

"This site url or its host address has been used, please try another one. If you believe the address of your forum's host is being used by others, pls. contact us."

I would either like the old site config taken down, or (preferably, so as not to disturb our current users) to move the current site config from that old user account to this new user account I’ve created.

Are either of those possible? I'm happy to provide documentation to prove that I am authorized to administer this community's software if you need it.
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Joined: May 11th, 2015, 4:49 am

November 16th, 2017, 5:33 am #2

Thank you for contacting Tapatalk! For site ownership verification purpose: 
Please provide a link to a simple "verify_me.txt" or similar file in your websites root containing your request above in order to verify the authenticity of your request.
i.e. http://trilliumhollow.org/forum/verify_me.txt

In the text file, please insert the username and / or e-mail you wish to use to login to Tapatalk Dashboard going forward.

Once verification is complete we will be able to transfer the requested site to your account. 

Thanks for contacting Tapatalk and your understanding on this matter: Account Safety is a paramount priority. 
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Joined: November 16th, 2017, 2:42 am

November 16th, 2017, 5:59 pm #3

Awesome, thanks! I've responded to the email you sent me, and the verification file is up.
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Joined: May 11th, 2015, 4:49 am

November 17th, 2017, 3:57 am #4

trilliumhollow wrote: Awesome, thanks! I've responded to the email you sent me, and the verification file is up.
Thank you!
The requested site has been transferred as per requested. 
Please log into your Tapatalk Console to confirm. : )
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Joined: November 16th, 2017, 2:42 am

November 17th, 2017, 6:05 am #5

Yes! That's perfect, thank you so much for you quick help!
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