MEMBER SEEING ADS when they are disabled

Joined: July 21st, 2017, 5:46 am

June 8th, 2018, 11:19 am #1

One of my members has informed me that when she got a notification of a reply that there were ADS posted in it

She has taken a screen shot - message No. 7 in the following thread

https://www.tapatalk.com/groups/austral ... t6961.html

I have paid to have my site AD FREE so why is this member seeing ads?

thanks
Liz
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Joined: May 11th, 2015, 4:49 am

June 8th, 2018, 11:40 am #2

I've submitted a ticket to the tech team. Will update you as soon as we have more findings. Thank you. 
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Joined: July 21st, 2017, 5:46 am

June 8th, 2018, 11:53 am #3

Thanks Howdy,   I have received your application to join my group to test & it is approved

Liz
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Joined: July 21st, 2017, 5:46 am

June 9th, 2018, 11:06 am #4

Today I have had several other members tell me they are also seeing ads in their notifications  - this is unacceptable in an ad free site
No members should see ads when they are signed in either on the board itself or anything to do with it  - ads are only supposed to be shown to guests or anyone not signed in

There are four separate ads appearing at the bottom of each notification

Can you please fix this problem as soon as possible

Liz
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Joined: May 11th, 2015, 4:49 am

June 11th, 2018, 3:04 am #5

Hi
We looked into your account status. Looks like you are using Gold points to remove ads. Gold points ad removal applies to your website page views only. To also remove ads in email notifications, please sign up to premium. For $10/month, you'll get ad removal on all email notifications and 20,000 ad-free Page views. 
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Joined: July 21st, 2017, 5:46 am

June 11th, 2018, 5:59 am #6

Howdy,  Thanks for your reply

As far as I am concerned AD FREE should be just that and members should not see any ADS
I am certainly not going to pay $120 a year for premium just to remove them in notification emails - members will just have to adjust the way they view notifications to avoid them I think - by the time the $120 is converted into Australian dollars it is much more than $120 and I have already paid $40 so far
Update:  Have worked it out that it would be about $157 Australia Dollars - I only used to pay about $97 at Yuku

I am still waiting for a reply to another query as to why the message is still appearing at the top of my forum even though I have clicked 'continue" every time I go to the groups in question - it is annoying to have to click it off every time and totally unnecessary
and no I have not cleared any cookies so it should remember I have already clicked it (must be 100 times or more by now)
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"When you visit our site, pre-selected companies may use certain information on your device to serve relevant ads and for analytics purpose. Learn more"       Continue

thanks
Liz
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Joined: July 21st, 2017, 5:46 am

June 12th, 2018, 11:40 am #7

I have updated the previous message - could I please have a reply to my query as soon as possible

thank you
Liz
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