How does Contact us button work?

Joined: July 20th, 2017, 9:26 pm

January 11th, 2018, 7:02 pm #1

I have tried sending a couple of test messages using the Contact us button from my board and so far, no emails have shown up anywhere that I'm aware of. Exactly which "Administrator" account(s) are messages supposed to be sent to? Can this be changed?

Contact us Send email.png
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Joined: April 20th, 2017, 2:28 am

January 11th, 2018, 10:01 pm #2

Kudos to you, it's always a good thing to check these things out and test them.

The messages go to the main email that is associated with the board. In your case, the email is also associated with username dmbluke. Look up that username in your ACP to check which email he has.
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Joined: July 20th, 2017, 9:26 pm

January 12th, 2018, 12:50 am #3

Chrisw wrote: Kudos to you, it's always a good thing to check these things out and test them.

The messages go to the main email that is associated with the board. In your case, the email is also associated with username dmbluke. Look up that username in your ACP to check which email he has.
Is it possible to change that email to another more active member of the administrator group?
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Joined: July 29th, 2017, 11:02 am

January 12th, 2018, 10:09 am #4

As far as I have been able to test, the e-mail goes to the address of the founder. That's fine if the owner/founder is an active administrator, but often that isn't the case so there should be a way of setting the preferred address for this kind of notification to go to. (On Freeforums there was an option for any Contact Us messages to be posted to a specified room on the board instead of being sent by e-mail, but that isn't available on Tapatalk. At least that meant that anyone in the team of administrators/moderators could address whatever the issue was.)
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Joined: July 20th, 2017, 9:26 pm

January 14th, 2018, 2:30 pm #5

Chrisw wrote: The messages go to the main email that is associated with the board. In your case, the email is also associated with username dmbluke. Look up that username in your ACP to check which email he has.
The member the main email is associated with is no longer active on the forums and the email account has been dead for about 7+ years. How can the main email associated with a forum be changed? My account is marked as a founder account, can the messages go to my email address instead?
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Joined: July 20th, 2017, 9:26 pm

January 18th, 2018, 11:45 pm #6

So now for the first time since being migrated to tapatalk more than 6 months ago, the Contact us link seems to have worked. However, now instead of nobody receiving an email, every person in the administrator group has received one. This is absolutely NOT what we want. How hard is it to set the Contact us link to ONE specific email address?
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Joined: July 29th, 2017, 11:02 am

January 18th, 2018, 11:55 pm #7

dmbdavid wrote: So now for the first time since being migrated to tapatalk more than 6 months ago, the Contact us link seems to have worked. However, now instead of nobody receiving an email, every person in the administrator group has received one. This is absolutely NOT what we want. How hard is it to set the Contact us link to ONE specific email address?
Which just shows we don't all want the same - an e-mail to all the administrators/global moderators is EXACTLY what we want on my group. So, there should be an option in the settings somewhere for each group to decide how it should be handled!
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Joined: July 20th, 2017, 9:26 pm

January 19th, 2018, 12:13 am #8

WOCModerator wrote: Which just shows we don't all want the same - an e-mail to all the administrators/global moderators is EXACTLY what we want on my group. So, there should be an option in the settings somewhere for each group to decide how it should be handled!
Fair point. I did ask for the Contact us messages to go to my email, so I did sort of get what I asked for. I guess a sort-of solution is the best I can hope for here. This is a good lesson on unintended consequences.
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