How does Contact us button work?

How does Contact us button work?

Joined: 20 Jul 2017, 20:26

11 Jan 2018, 19:02 #1

I have tried sending a couple of test messages using the Contact us button from my board and so far, no emails have shown up anywhere that I'm aware of. Exactly which "Administrator" account(s) are messages supposed to be sent to? Can this be changed?

Contact us Send email.png
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Joined: 20 Apr 2017, 01:28

11 Jan 2018, 22:01 #2

Kudos to you, it's always a good thing to check these things out and test them.

The messages go to the main email that is associated with the board. In your case, the email is also associated with username dmbluke. Look up that username in your ACP to check which email he has.
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Joined: 20 Jul 2017, 20:26

12 Jan 2018, 00:50 #3

Chrisw wrote: Kudos to you, it's always a good thing to check these things out and test them.

The messages go to the main email that is associated with the board. In your case, the email is also associated with username dmbluke. Look up that username in your ACP to check which email he has.
Is it possible to change that email to another more active member of the administrator group?
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Joined: 29 Jul 2017, 10:02

12 Jan 2018, 10:09 #4

As far as I have been able to test, the e-mail goes to the address of the founder. That's fine if the owner/founder is an active administrator, but often that isn't the case so there should be a way of setting the preferred address for this kind of notification to go to. (On Freeforums there was an option for any Contact Us messages to be posted to a specified room on the board instead of being sent by e-mail, but that isn't available on Tapatalk. At least that meant that anyone in the team of administrators/moderators could address whatever the issue was.)
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Joined: 20 Jul 2017, 20:26

14 Jan 2018, 14:30 #5

Chrisw wrote: The messages go to the main email that is associated with the board. In your case, the email is also associated with username dmbluke. Look up that username in your ACP to check which email he has.
The member the main email is associated with is no longer active on the forums and the email account has been dead for about 7+ years. How can the main email associated with a forum be changed? My account is marked as a founder account, can the messages go to my email address instead?
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