Gold Point Payments

Gold Point Payments

Joined: September 1st, 2017, 8:03 pm

June 11th, 2018, 1:52 pm #1

On May 5th I requested Gold points be converted to cash. It's now June 11th and I have NOT received my money. tapaTalk isn't hesitant about drafting my credit card for their money but is sure slow when it's their turn to write a check.

I had to submit my second Support ticket this morning asking what the delay is... Apparently the first drifted off in the ether as the only reason I can figure they ignored the first one...

This is money MY users intended to go to me... and TapaTalk has arbitrarily decided that they need to hold back previous donations to ME, and also keep 10% of any future donations. 

I am going to disable the Donations on my site, inform my users, and ask that they make payments directly to my Paypal account rather than thru TapaTalk's system...

I am, to say the least, disappointed. 
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Joined: May 11th, 2015, 4:49 am

June 12th, 2018, 8:21 am #2

Hi 
Thank you for contacting Tapatalk!
The donation conversion request is normally processed in the first week of the following month of the request submitted. We apologize for the delay in this case. It will be processed in the next 24 hours. 
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Joined: September 1st, 2017, 8:03 pm

June 12th, 2018, 2:25 pm #3

Thank you Howdy...
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