Forum not showing in admin panel.. e-mail saying forum to be deleted

Forum not showing in admin panel.. e-mail saying forum to be deleted

Joined: June 18th, 2010, 6:33 pm

November 12th, 2017, 11:27 am #1

I have received a mail from Tapatalk stating
Your forum, ***********, will be unpublished after 7 days of this notice because we have not been able to verify a working Tapatalk plugin installation on your forum in 7 days.
Our forum is not showing up in the site owners  CP ,  I have double checked and the forum is running the up to date plugin for our  phpBB 3.0  and our users have not raised any issues with it not working.
I cant raise a support ticket as it requires an active forum to be showing in my account..
any ideas?
Quote
Like
Share

Joined: June 18th, 2010, 6:33 pm

December 5th, 2017, 2:13 pm #2

Any ideas or help with this?
Quote
Like
Share

Joined: July 16th, 2017, 11:26 am

December 5th, 2017, 2:22 pm #3

i would send an Email to  support@tapatalk.com
Don't forget to include the URL to your forum.
Regards
Demon Shine
Quote
Like
Share

Joined: June 18th, 2010, 6:33 pm

December 5th, 2017, 2:43 pm #4

I have already they didn't respond :(
Quote
Like
Share

Joined: July 16th, 2017, 11:26 am

December 5th, 2017, 2:47 pm #5

Could be the time difference, I would give it a few hours and try again.
Regards
Demon Shine
Quote
Like
Share

Joined: May 11th, 2015, 4:49 am

December 6th, 2017, 7:29 am #6

Rikki wrote: I have received a mail from Tapatalk stating

Our forum is not showing up in the site owners  CP ,  I have double checked and the forum is running the up to date plugin for our  phpBB 3.0  and our users have not raised any issues with it not working.
I cant raise a support ticket as it requires an active forum to be showing in my account..
any ideas?
Please link us to your site. We'll look into it. 
Quote
Like
Share

Joined: June 18th, 2010, 6:33 pm

December 7th, 2017, 12:24 pm #7

Hi the forum is www.trucknetuk.com
Quote
Like
Share

Joined: May 11th, 2015, 4:49 am

December 8th, 2017, 3:05 am #8

Rikki wrote: Hi the forum is www.trucknetuk.com
Hi
I'll move this conversation to PM as access detail will be discussed. 
Quote
Like
Share

Joined: June 18th, 2010, 6:33 pm

December 8th, 2017, 9:13 am #9

Thank you I now have access to  the site Tapatalk  control panel again
Quote
Like
Share