Forum not showing in admin panel.. e-mail saying forum to be deleted

Joined: June 18th, 2010, 6:33 pm

November 12th, 2017, 11:27 am #1

I have received a mail from Tapatalk stating
Your forum, ***********, will be unpublished after 7 days of this notice because we have not been able to verify a working Tapatalk plugin installation on your forum in 7 days.
Our forum is not showing up in the site owners  CP ,  I have double checked and the forum is running the up to date plugin for our  phpBB 3.0  and our users have not raised any issues with it not working.
I cant raise a support ticket as it requires an active forum to be showing in my account..
any ideas?
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Joined: June 18th, 2010, 6:33 pm

December 5th, 2017, 2:13 pm #2

Any ideas or help with this?
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Joined: July 16th, 2017, 11:26 am

December 5th, 2017, 2:22 pm #3

i would send an Email to  support@tapatalk.com
Don't forget to include the URL to your forum.
Regards
Demon Shine
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Joined: June 18th, 2010, 6:33 pm

December 5th, 2017, 2:43 pm #4

I have already they didn't respond :(
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Joined: July 16th, 2017, 11:26 am

December 5th, 2017, 2:47 pm #5

Could be the time difference, I would give it a few hours and try again.
Regards
Demon Shine
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Joined: May 11th, 2015, 4:49 am

December 6th, 2017, 7:29 am #6

Rikki wrote: I have received a mail from Tapatalk stating

Our forum is not showing up in the site owners  CP ,  I have double checked and the forum is running the up to date plugin for our  phpBB 3.0  and our users have not raised any issues with it not working.
I cant raise a support ticket as it requires an active forum to be showing in my account..
any ideas?
Please link us to your site. We'll look into it. 
Tapatalk Admin
(Please always include a link to your site when you report issues)

TTG Help: help-guide-tutorial-index-t38631.html
TTM Help: tutorials-f109/
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Joined: June 18th, 2010, 6:33 pm

December 7th, 2017, 12:24 pm #7

Hi the forum is www.trucknetuk.com
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Joined: May 11th, 2015, 4:49 am

December 8th, 2017, 3:05 am #8

Rikki wrote: Hi the forum is www.trucknetuk.com
Hi
I'll move this conversation to PM as access detail will be discussed. 
Tapatalk Admin
(Please always include a link to your site when you report issues)

TTG Help: help-guide-tutorial-index-t38631.html
TTM Help: tutorials-f109/
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Joined: June 18th, 2010, 6:33 pm

December 8th, 2017, 9:13 am #9

Thank you I now have access to  the site Tapatalk  control panel again
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