Email Notifications

Joined: 2:53 PM - Jul 22, 2017

10:29 AM - Jun 14, 2018 #1

Are email notifications still turned off? I’ve not had any notifications of new topics or items of interest for weeks now, since before GDPR day.
Peter Mc

Irishconstabulary.com
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Joined: 4:49 AM - May 11, 2015

3:47 PM - Jun 14, 2018 #2

Hi
There are different kinds of trending emails. Do you mean the email with trending topics on your forum? Or the emails with trending topics from the forums you follow on the Tapatalk App. I'd appreciate if you could forward me a copy of the email you used to get. It'll better help me to understand the inquiry. 
Tapatalk Admin
(Please always include a link to your site when you report issues)

TTG Help: help-guide-tutorial-index-t38631.html
TTM Help: tutorials-f109/
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Joined: 2:53 PM - Jul 22, 2017

5:39 PM - Jun 14, 2018 #3

Both types Howdy. I don’t have any copies for you as I delete them. However I do get new member notifications but that is about all.
Peter Mc

Irishconstabulary.com
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Joined: 10:10 PM - May 14, 2018

6:50 PM - Jun 14, 2018 #4

I just found out from two of my admin/moderators that they weren't getting any email notifications either. I can ask them how long it's been. They used to get emails for any new topics posted, any replies to their topics and for new members joining. They haven't received any of those for a few weeks. One of the moderators said she checked her subscriptions and had to re-subscribe to everything. 
Was that a result of GDPR changes? 
Thanks!
Karen
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Joined: 2:53 PM - Jul 22, 2017

8:42 AM - Jun 17, 2018 #5

I received a number of emails yesterday relating to new topics on my own forum, and a ‘Gazette’ notification email on new items on other boards I am a member of. So it looks like some switch has been reset, it would be nice if this could be confirmed by the techies (and what the root cause was in case this happens again).
Peter Mc

Irishconstabulary.com
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Joined: 4:49 AM - May 11, 2015

10:00 AM - Jun 19, 2018 #6

@PeterMc
It's not a widely reported issue. I haven't received any feedback from the tech team on this issue yet but will report back as soon as I get an update. 
Tapatalk Admin
(Please always include a link to your site when you report issues)

TTG Help: help-guide-tutorial-index-t38631.html
TTM Help: tutorials-f109/
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