Attached image does not appear in the post in both review and after post submission .

Joined: July 21st, 2017, 9:53 am

January 14th, 2018, 8:31 am #1

Hello Support,
Oursite : https://www.tapatalk.com/groups/rvnscale/index.php
Currently having issue where attached image does not appear in the post in both review and after post submission .  Please see screen dumps for further details . Is there any one having the same issue ?

Can this problem be  fixed asap ? please !

Test post to show image file attached

attachep1.jpg

When preview the image is not shown ,  when submit the post only contains text no image .

attachep2.jpg
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Joined: July 29th, 2017, 11:02 am

January 14th, 2018, 8:56 am #2

I have experienced this intermittently over the last few days and reported it here - attachments-disappearing-again-t39030.html

Also, in your first screen dump above, the attachment has not yet fully uploaded (the status bar should have changed to a green circle with a tick in it, and the "Place inline" button should have appeared) so you may have submitted the post too early.
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Joined: July 21st, 2017, 9:53 am

January 14th, 2018, 12:55 pm #3

WOCModerator wrote: I have experienced this intermittently over the last few days and reported it here - attachments-disappearing-again-t39030.html

Also, in your first screen dump above, the attachment has not yet fully uploaded (the status bar should have changed to a green circle with a tick in it, and the "Place inline" button should have appeared) so you may have submitted the post too early.
You are right, but when I hit the preview button the picture hadfully loaded. This problem is very annoying , I wonder why it is only happening to our sites but not in this support forum ?  For example I was able to attach image in this post .
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Joined: July 29th, 2017, 11:02 am

January 14th, 2018, 1:38 pm #4

I am having the same problem again today - as you say, frustrating, annoying and totally unacceptable.
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Joined: May 11th, 2015, 4:49 am

January 15th, 2018, 9:30 am #5

Hi
Thank you for reporting this problem. 
As the issue happens intermittently, we were not able to recreate the problem on our end so far. I hope to get enough information from you to gather more clue to see where went wrong. 
1. Link to the forum that has this problem. 
2. Link to the thread/post that has a missing image (if the post was submitted). 
3. If the post was not submitted, the time of the post and username of the poster. 

@wildcat I have your sample thread. Don't send them again. Needed to see more to see if the problems share any common characteristics. 
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Joined: August 30th, 2017, 6:29 am

January 15th, 2018, 10:36 am #6

I have had the same problem.  When I load the image and then it doesn't appear when fully submitted, I have to edit the message and add it again then it does show up in the post.

My board is White Heather Club
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Joined: May 11th, 2015, 4:49 am

January 15th, 2018, 11:22 am #7

aagtje wrote: @Howdy It happens here on this Support board as well. Yesterday evening I tried to place an image inline the post and after uploading/displaying in the editor screen it vanished upon submitting the post, merely showing the file name as text, not as an attachment link. Upon editing the post, the file name was not there any longer and I had to upload the image again, place it inline once more, and this second time it DID display correctly after submitting.

But as said before, the problem is intermittent. Just before this occurred, I had successfully posted another message complete with an inline image.

Verstuurd vanaf mijn SM-G900F met Tapatalk
Thanks. Your info is helpful. Can you please send me the thread link that you managed to upload with the image (the second try)? I'll forward this to the tech team for further investigation. 
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Joined: July 29th, 2017, 11:02 am

January 15th, 2018, 2:27 pm #8

aagtje has described exactly what I have experienced. It happened with this post - https://worldofcrafters.org/january-201 ... ml#p521947 - several times, but when I went back to it and tried again some time later it worked ok.
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Joined: August 16th, 2017, 1:39 am

January 16th, 2018, 12:02 am #9

Howdy wrote: Hi
Thank you for reporting this problem. 
As the issue happens intermittently, we were not able to recreate the problem on our end so far. I hope to get enough information from you to gather more clue to see where went wrong. 
1. Link to the forum that has this problem. 
2. Link to the thread/post that has a missing image (if the post was submitted). 
3. If the post was not submitted, the time of the post and username of the poster. 

@wildcat I have your sample thread. Don't send them again. Needed to see more to see if the problems share any common characteristics. 
Howdy,

I am having the same problem.  What worked last week doesn't work now. 
1.  Link to forum:
https://www.tapatalk.com/groups/caninec ... s7560.html

2.  Thread/post that has a missing image
Second post on this page is an example.

3. I (spenlo) submitted the post one a minute before editing it to note that my attempt to show a picture of my pizza didn't work.  Several posts from yesterday also posted without images that were inserted.  At first, a reference to the image appears and then even that sometimes disappears.  It's very weird.

Thanks.  Hope you can get this corrected.  A picture is worth a thousand words.
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Joined: July 21st, 2017, 9:53 am

January 18th, 2018, 5:31 am #10

Hi  Howdy, here is a thread link of the issue , which I just created for your root cause analysis . The problem still happening. When you said you could not create the same problem at your end, could it be that your end is different from the rest of us ? The reason I  said that is because for example, if  I attache an image here it works fine,  then why is it not working at our ends ? Does it mean that this page default is different from ours ?

https://www.tapatalk.com/groups/rvnscal ... tml#p22089
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