Recently we've had a series of instances where handlers have approached individual staffers in regards to appeals, matters of dispute, and other sensitive discussions. We would like to take this moment to direct people towards messaging the SOTF_Help account instead.
Approaching individual staffers for matters that require input from the entire staff team is awkward for the staffer in question, as it puts them on the spot and comes across as pressing them for a speedy answer. It can also cause issues where personal relationships are involved, as whilst we wish to have pleasant interactions with handlers on the site, we also have responsibility to maintain fairness and keep the rules enforced, which can naturally lead to some disappointment. Utilising the impersonal channel of SOTF_Help allows us to avoid awkward conversations between staffers and handlers, and keeps relationships out of the decision-making process.
Please keep this in mind when considering approaching a staffer for matters. Whilst things like questions and requests for information are fine in most instances, sensitive matters or appeals should go through SOTF_Help. It is fine to approach one of us to ask us to check the SOTF_Help mailbox, but please leave it at that.
Thanks and kind regards,
The SOTF Staff team