Premium services stopped?

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Premium services stopped?

Joined: December 12th, 2005, 4:32 pm

August 18th, 2010, 7:02 am #1

Hi,

I have a Premium account, which I pay every first of april and first of october. But I has been stopped since yesterday? In the payment history I can tell Network had been trying to collect money since august 10?

I don't understand why my account had been stopped?

Thank you for any help!

Greetings, Marloes Kuijpers
Marloes mv Helena (11-02-03) & Simon (18-08-06) & Norah (15-04-10)
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Joined: April 25th, 2002, 12:58 am

August 18th, 2010, 7:48 pm #2

in the August billing cycle... E-mail support at network54 dot com directly and ask them to help you. Include your login ID, password and forum ID so they know who you are and which forum is affected.



Ripper


Network54 Forum Tech Tips
Airbrush and Paint Tech Forums
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Joined: December 12th, 2005, 4:32 pm

August 19th, 2010, 10:01 am #3

I will send them an email.


Marloes mv Helena (11-02-03) & Simon (18-08-06) & Norah (15-04-10)
Marloes mv Helena (11-02-03) & Simon (18-08-06) & Norah (15-04-10)
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Joined: July 16th, 2003, 4:43 pm

August 20th, 2010, 9:13 pm #4

Hi,

I have a Premium account, which I pay every first of april and first of october. But I has been stopped since yesterday? In the payment history I can tell Network had been trying to collect money since august 10?

I don't understand why my account had been stopped?

Thank you for any help!

Greetings, Marloes Kuijpers
<p><span style="font-family:Calibri, 'sans-serif';color:#1f497d;font-size:11pt;">There was a technical issue on our part at your last renewal. Your credit card didn't go through, even though it appeared that it did on our end. We should have cut off your Premier services back in April, but did not. You should have received this notice via email:</span></p><p></p><p style="margin:0in 0in 0pt;"><span style="font-family:Calibri, 'sans-serif';color:#1f497d;font-size:11pt;"></span></p><p> </p><p style="margin:0in 0in 0pt .5in;"><span style="font-family:Calibri, 'sans-serif';color:#1f497d;font-size:11pt;">Dear Network54 Premier User,

We recently noticed an error in our Premier Services billing where transactions that appeared successful to us were invalid transactions. On your most recent renewal, we were unable to successfully bill you for your services, although we renewed and continued your Premier Services.

As this is a mistake on our side, we are not charging for the period from when this happened until the present. However, in order for us to continue Network54 Premier Services for you, please update your billing information at https://secure.network54.com/My_Account/Account/Edit. You may also edit or cancel your current Network54 Premier Services at this link if you wish to. Your Premier Services account will be set to the current month (August 2010) and we will run our Premier processing to make your Premier Services current.

If you have any questions regarding this error, please contact me at [url=mailto:cpmoser@network54.com]cpmoser@network54.com[/url]. Thank you for choosing Network54 as your forum provider!

Chris Moser
Network54</span>
</p><p></p><p style="margin:0in 0in 0pt;"><span style="font-family:Calibri, 'sans-serif';color:#1f497d;font-size:11pt;"></span></p><p> </p><p style="margin:0in 0in 0pt;"><span style="font-family:Calibri, 'sans-serif';color:#1f497d;font-size:11pt;">Just to double check, please look at your credit card statement for April. If you see a charge from us on there, let me know. </span></p><p> </p>

Nick
N54 Customer Support
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Joined: December 12th, 2005, 4:32 pm

August 22nd, 2010, 3:13 pm #5

I haven't received that email because I didn't have an emailadress linked to this account. Now I have and we will look into this as soon as possible. It is correct that we've changed creditcards before the renewal in April, I think something went wrong updating the account data. Thanks for your update!


Marloes mv Helena (11-02-03) & Simon (18-08-06) & Norah (15-04-10)
Marloes mv Helena (11-02-03) &amp; Simon (18-08-06) &amp; Norah (15-04-10)
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