Shaw Internet went out again at the server location at approximately
11:13PM on Friday August. 18/2017.
Since the previous outage earlier in the week fixed it's self before a
Shaw technician could get here I decided to wait until morning before
At 6:20 AM on Saturday August 19/2017 I decided to try an idea I had
the previous night while pondering the issue
It seems my idea worked.
I unplugged the cable modem, then I went downstairs and unscrewed
the Shaw phone adapter from the cable (I also have Shaw phone at
the same premises under a different account*), then came back up
and plugged in the cable modem and that finally made it come alive,
after I checked that all 4 IP addresses were back (they didn't change
this time) I then re-connected the phone adapter and made a call on
the Shaw phone to make sure it was working. Everything works again.
My hypothesis is that the phone adapter was transmitting something
that was keeping the cable modem from re-establishing contact if
there was a glitch but not interfering with normal operations if contact
was already established.
I can't prove or disprove it and don't know the details why. (I don't
know what sections of spectrum on the cable each device uses
as that is proprietary information.) But assuming it wasn't a big
co-incidence and I did this at the time the cable modem was
going to come back anyways I think I know what to do if I have
to fix this again.
Not sure why this wasn't a problem for the first 8.5-ish months I
had Shaw phone though, maybe the cable modem never had a
glitch during that time.
At least it was a piece of equipment on my own premises. If it was
a piece of equipment on someone else's property I wouldn't be able
to troubleshoot it (neighbors wouldn't like me unhooking their cable
one at a time until I identified the source of the interference. ^_-)
and Shaw techs would have a really hard time figuring it out too.
(A phone adapter appearing to work perfectly fine so no one
complains about it causing a problem in a neighbor's cable
modem which in and of it's self has nothing wrong with it but is
having trouble for a really non-obvious reason.)
Obviously if this persists I'll have to take it up with Shaw as I'm
might not be the only person this affects but for now I'll keep an
eye on it to see if it happens again or it's just a weird glitch.
*The reason the phone and cable are on separate accounts is that
Shaw doesn't allow servers on "residential" accounts so I have to
have a "business" account for the internet for that reason but
the phone had no reason it couldn't be "personal" but you can't
have a "personal" service and a "business" service on the same
account so they have to be billed separately...
So I'm dealing with 2 parts of Shaw that don't talk to each other...
Yes, the private sector can sometimes be _more_ bureaucratic
than the goobermint... -_-