Perhaps they should send some new undamaged parts?jkbixby:1282339 wrote:It is incumbent on Mamod to pay for shipping both ways for you to return the engine
for a redo or replacement. This goes for anyone else with the same issues.
I've talked to Mamod and we've exchanged emails. So far they said "Because of the high cost of carriage it would be impractical to return the engine. Have you any suggestions?" I'm waiting now for a reply to my email I sent back to them yesterday.
However if the engine paint is chipped or scratched, practical or not,
they do need to make good on it.
Several years ago I bought a new Jensen for a customer in Germany.
After he received it,
he contacted me and sent a couple short videos showing a flywheel that was cut badly out
of balance and should have been rejected. The engine would shake quite badly when running.
One should expect a little shaking from a single cylinder engine but not a lot. Once in a while
they make a mistake like this and they make it right. When I showed them what happened,
the folks at Jensen requested the engine shipped back and they replaced the flywheel
and shipped it back to the buyer, all at their expense, not the customer's.
Perhaps it's time for Mamod to step up to the plate.