I have had made numerous orders from this French company and never had problems before, but my last order - made in November - never arrived and they have not responded to any of my inquiries. I am still receiving their e-mail updates so they are apparently in business. Any information may be helpful in helping me decide on how to proceed from here.
"My cat may be able to telepathically control my mind, but he will never be able to play the piano." - unknown
It might be possible that your emails to them are dropping into a spam folder somewhere (either automatically, or somebody accidently clicked on 'mark as spam'....
Try contacting them from a completely different one just in case