Yes, they have no idea....I know this is judging, but I would bet but many of these office workers are young women, who probably have not yet tried to start a family. And probably never dealt with infertility themselves.
Two years ago, I went to Dr. March and his office person took me into the examining room and wanted me to undress with the door wide open, while she stood there and watched. It was creepy and inappropriate. I told her to leave and close the door, and only then would I get undressed. I decided to mention to this to Dr. March. He acted weird and all he said was "I'm sorry".
I hate to say it, but some of these ladies need to be fired.