Insured parcels

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Insured parcels

Joined: December 2nd, 2011, 12:01 am

December 6th, 2017, 10:37 pm #1

Be advised, a tracked parcel is insured, but it may be up to the seller to make the claim.

When filing an online claim with USPS, if you enter a tracking number for a parcel, you may receive a message that states:

"The tracking number is not eligible for filing a claim because insurance was not available or purchased for this article."

All this apparently means is that the business will have to make a claim, subject to a different set of regulations, more than likely.


Last edited by lspalmer54 on December 6th, 2017, 11:18 pm, edited 1 time in total.
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Joined: October 13th, 2015, 5:43 pm

December 6th, 2017, 10:54 pm #2

If you send items Priority Mail in the USA, they include $50 insurance automatically. If it is worth more, pay for extra insurance.

However, be aware that USPS has a habit of trying to deny claims. They lost a package that I shipped out. When I put in a claim, they said that I was past the time allowed to make a claim. I sent them a copy of the back of the receipt which CLEARLY said that I was within the time frame. I informed them that refusal to pay would be a breech of contract. I also included tracking details to prove that they had the package, it was out for delivery then just disappeared off the radar! They paid up!!!

So, the lesson objective is to be sure to keep all details and the paper trail. I have also be told that USPS always deny an insurance claim first time around. I cannot verify the truth of this, but it may be true....
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Joined: December 2nd, 2011, 12:01 am

December 6th, 2017, 11:06 pm #3

I sell a good bit out here and have had good luck so far. I always insure for a little more than value.

This is good info for sellers that have not had to make a claim.

Thanks,
Stev
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Joined: July 11th, 2005, 1:07 pm

December 6th, 2017, 11:07 pm #4

Be advised, a tracked parcel is insured, but it may be up to the seller to make the claim.

When filing an online claim with USPS, if you enter a tracking number for a parcel, you may receive a message that states:

"The tracking number is not eligible for filing a claim because insurance was not available or purchased for this article."

All this apparently means is that the business will have to make a claim, subject to a different set of regulations, more than likely.

Hi

As the earlier post has been deleted and I and maybe others didn't see it You need to be more specific on the carrier or carriers you are referring to. You do mention UPS but is the carrier your referring to or just as an example?

Also are you talking within CONUS or international. I know this site is predominately US visitors but it's not exclusively US.

Regards
Andrrw
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Joined: December 2nd, 2011, 12:01 am

December 6th, 2017, 11:11 pm #5

Be advised, a tracked parcel is insured, but it may be up to the seller to make the claim.

When filing an online claim with USPS, if you enter a tracking number for a parcel, you may receive a message that states:

"The tracking number is not eligible for filing a claim because insurance was not available or purchased for this article."

All this apparently means is that the business will have to make a claim, subject to a different set of regulations, more than likely.

Vendor informs me that when a business sends a package using something like Parcel Select, the parcel is indeed insured. The seller must make a claim but cannot get any compensation from USPS until 30 days after the date the package was shipped. So that basically gives the Post Office 30 days to get the package to you before they have to compensate the business.

So while a business may want to take care of you, anything they do before 30 days after the ship date is above and beyond the call of duty. Which is fine.

A good thing to know when you contact a business about a lost package.
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Joined: December 2nd, 2011, 12:01 am

December 6th, 2017, 11:13 pm #6

Hi

As the earlier post has been deleted and I and maybe others didn't see it You need to be more specific on the carrier or carriers you are referring to. You do mention UPS but is the carrier your referring to or just as an example?

Also are you talking within CONUS or international. I know this site is predominately US visitors but it's not exclusively US.

Regards
Andrrw
Sorry Andrew,

In this case, I was referencing USPS (domestic shipment within U.S.)

Steve
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Joined: August 12th, 2004, 3:14 pm

December 6th, 2017, 11:22 pm #7

If you send items Priority Mail in the USA, they include $50 insurance automatically. If it is worth more, pay for extra insurance.

However, be aware that USPS has a habit of trying to deny claims. They lost a package that I shipped out. When I put in a claim, they said that I was past the time allowed to make a claim. I sent them a copy of the back of the receipt which CLEARLY said that I was within the time frame. I informed them that refusal to pay would be a breech of contract. I also included tracking details to prove that they had the package, it was out for delivery then just disappeared off the radar! They paid up!!!

So, the lesson objective is to be sure to keep all details and the paper trail. I have also be told that USPS always deny an insurance claim first time around. I cannot verify the truth of this, but it may be true....
At least not in my experiences. I've sold items and they have been damaged by the USPS in shipping. Actually, getting the buyer compensated was very easy. The buyer had to make the claim in the case of damage since it was up to them to prove the damage in person to the USPS. But, they were promptly compensated. The same has been true, from my experience with UPS and Fed Ex insurance claims. In all three cases the recipient had to make the claim but had no trouble being reimbursed.

One drawback with claims, at least for damaged items, is that your claim is all or nothing. Your item may be damaged and repairable but you have to forfeit it to the post office in exchange for your reimbursement.
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Joined: March 1st, 2009, 4:06 am

December 6th, 2017, 11:48 pm #8

Be advised, a tracked parcel is insured, but it may be up to the seller to make the claim.

When filing an online claim with USPS, if you enter a tracking number for a parcel, you may receive a message that states:

"The tracking number is not eligible for filing a claim because insurance was not available or purchased for this article."

All this apparently means is that the business will have to make a claim, subject to a different set of regulations, more than likely.

Steve, once again thanks for providing us with this info.......nt
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Joined: December 2nd, 2011, 12:01 am

December 7th, 2017, 1:15 am #9

I guess we are all spoiled with the wonderful service that we get from sellers these days. Post Office does OK most of the time too.

I never cease to be amazed that I can have something from Poland or Ukraine in 10 days without fail.

Getting something from the UK to the U.S was a real undertaking back in the 1970s. You used International Reply Coupons to inquire about ordering and if you were lucky you could use a credit card. If you were in a hurry, you called them long-distance at 5 a.m. your time when rates were lowest, and airmail cost a fortune. Seems like the pound was worth four or 5 dollars then as well.

Last edited by lspalmer54 on December 7th, 2017, 1:21 am, edited 1 time in total.
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Joined: December 2nd, 2011, 12:01 am

December 7th, 2017, 1:43 am #10

At least not in my experiences. I've sold items and they have been damaged by the USPS in shipping. Actually, getting the buyer compensated was very easy. The buyer had to make the claim in the case of damage since it was up to them to prove the damage in person to the USPS. But, they were promptly compensated. The same has been true, from my experience with UPS and Fed Ex insurance claims. In all three cases the recipient had to make the claim but had no trouble being reimbursed.

One drawback with claims, at least for damaged items, is that your claim is all or nothing. Your item may be damaged and repairable but you have to forfeit it to the post office in exchange for your reimbursement.
David,

I have not had any experience with making a claim for a damaged item. You are correct I am sure.

And thanks for your guidance! Yep, all or nothing sounds right.

I guess that for a missing package, it is sometimes the seller that files. That does seem counterintuitive doesn't it?

Steve
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