1/32 Revell BAe Hawk

1/32 Revell BAe Hawk

Joined: March 1st, 2005, 6:52 pm

February 20th, 2011, 11:38 pm #1

Hannants have the 1/32 Revell Red Arrows BAe Hawk T.1 in stock.
I will wait on the regular RAF version coming before I buy.
I'll also get it from another source.

My credit card was hacked after I used it at Hannants last year
I got a new card and in mid November that I used at Hannants my
card was hacked a second time. I'm not in the least bit impressed
by nor could I ever trust their "secure" ordering system. Not to
mention the fact that the problem was ongoing and people where not
informed.




www.maplewings.com

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Joined: September 17th, 2010, 12:38 pm

February 21st, 2011, 12:23 am #2

Where is that shop?? (so I'll know not to go there)....
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Joined: March 1st, 2005, 6:52 pm

February 21st, 2011, 1:04 am #3

I'm sorry too as I used them for years without a problem.
They are usually the first to get new kits and their service
was first class, selection is also extremely good. With lots
of stuff that is hard to get from other sources. As the
Canadian dollar is high against the pound then prices even
with postage are good just now.

Hannants had problems when they introduced their new ordering
system at that time thay made it public however thats when my
card was hacked for the first time. I found out when the hotel I
was staying in while on holiday told me card wouldnt scan.
Later that day my debit cards (it was about 3 years old)
magnetic strip failed and I couldnt use it! Thankfully my wife
had her card with her or I would have been up s#!t creek. I
used my replacement card twice then - thinking Hannants had solved
their "issues", after all they had about 3 months to do that-I then
placed an online order with Hannants and two days later got a call
from my credit card company - "your hacked-AGAIN"! This was two
weeks before Christmas you can just guese what that did to my
Christmas shopping.

I emailed Hannants in December re this and got no reply.

You can find them here-

http://www.hannants.co.uk/





www.maplewings.com

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Joined: September 17th, 2010, 12:38 pm

February 21st, 2011, 12:16 pm #4

thanks for info, I'll keep that in mind when I shop
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Joined: February 27th, 2005, 12:30 am

February 22nd, 2011, 11:08 am #5

Hannants have the 1/32 Revell Red Arrows BAe Hawk T.1 in stock.
I will wait on the regular RAF version coming before I buy.
I'll also get it from another source.

My credit card was hacked after I used it at Hannants last year
I got a new card and in mid November that I used at Hannants my
card was hacked a second time. I'm not in the least bit impressed
by nor could I ever trust their "secure" ordering system. Not to
mention the fact that the problem was ongoing and people where not
informed.




www.maplewings.com
Fortunately they started taking PP. I've been wary about using a CC since the hacking incident.
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Joined: August 27th, 2004, 6:53 pm

February 25th, 2011, 2:59 am #6

I'm sorry too as I used them for years without a problem.
They are usually the first to get new kits and their service
was first class, selection is also extremely good. With lots
of stuff that is hard to get from other sources. As the
Canadian dollar is high against the pound then prices even
with postage are good just now.

Hannants had problems when they introduced their new ordering
system at that time thay made it public however thats when my
card was hacked for the first time. I found out when the hotel I
was staying in while on holiday told me card wouldnt scan.
Later that day my debit cards (it was about 3 years old)
magnetic strip failed and I couldnt use it! Thankfully my wife
had her card with her or I would have been up s#!t creek. I
used my replacement card twice then - thinking Hannants had solved
their "issues", after all they had about 3 months to do that-I then
placed an online order with Hannants and two days later got a call
from my credit card company - "your hacked-AGAIN"! This was two
weeks before Christmas you can just guese what that did to my
Christmas shopping.

I emailed Hannants in December re this and got no reply.

You can find them here-

http://www.hannants.co.uk/





www.maplewings.com
Hey Tom, Was Hannants' ordering system fixed by the time you used the new card? I was thinking of trying them again, but won't now after hearing your issue. I too had my card hacked when they had their issues, received a new card, but haven't tried since.

Cheers
Brad

"Max Flex" The key to Naval Success
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Joined: February 27th, 2005, 8:12 am

February 25th, 2011, 8:39 am #7

Hannants have the 1/32 Revell Red Arrows BAe Hawk T.1 in stock.
I will wait on the regular RAF version coming before I buy.
I'll also get it from another source.

My credit card was hacked after I used it at Hannants last year
I got a new card and in mid November that I used at Hannants my
card was hacked a second time. I'm not in the least bit impressed
by nor could I ever trust their "secure" ordering system. Not to
mention the fact that the problem was ongoing and people where not
informed.




www.maplewings.com
Firstly I have no link with Hannants,and although yes I live in the UK I have no specific loyalty to Hannants based upon nationality. If you go back to the various discussion boards at the time of this "hack" you will read that Hannants was only one of a number of on line retailers effected by the fraudelent use of card numbers. My card was used to purchase airline tickets in Thailand and prepaid phone cards in Northern England at the same time. This card had never been used at Hannants. I was not even registered with Hannants at their new web site. I know of many people with similar stories, some of whom are not modellers and would never even think of shopping at Hannants. What is believed to have happened is that a list of card numbers and CVC security information was taken/lost/smuggled fraudently from a clearing bank, somewhere in the continental US. This was then sold on the criminal market. My job does bring me into close contact with the International agreements and rules concerning card payment and data proptection, and I can assure you that any vendor that collects card data has to follow very very strict procedures to protect that data. Despite that, it is not insurmountable for an employee at the vendor or the bank with criminal tendencies to obtain and smuggle that data outside. Not easy by any means, but possible for those prepared to take the risk of jail time for enough money.
Use of a credit card brings risk of fraud, but most decent card providers will protect the card owner from that fraud, the pain being the wait for a new card to arrive and the wait for the investigation to exonerate you. Better this than posting money, orusing a debit card where youhave no protection at all. Use Pay Pal at Hannants if still worried, but ultimately even that won't help you from a bent employee at Pay Pal.
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Joined: March 1st, 2005, 6:52 pm

February 26th, 2011, 5:16 pm #8

I fully understand that no system is 100% secure and believe that Hannants used the
best means that they could to protect their customers against on line fraud. Its a
given that if the opportunity proffers itself criminals can and will steal and use
credit card information and use it to procure whatever they want using that information.
As my card information was used in both incidents to procure goods in excess of $1500
within the USA then I am also sure that the fraud originated in the USA.

I have used credit cards for over 30 years and have never had a fraud issue with any
cards. My dissatisfaction here is that my cards were hacked on not one but on two
occasion three months apart and no warning was given that cards where still vulnerable
after this three month laps of time. After the first hack Hannants where very
accommodating in helping me making a purchase however when I tried to contact them after
the second hack my email went unanswered. This leads me to feel that the original
problems that Hannants had with the cards was addressed in a timely manner with concern
for its customers BUT as the issue continued and they were losing sales their concern
moved from the customers being defrauded to their own need for profit, and as much as
I appreciate that you cant run a business at a loss you also shouldnt knowingly put
people at risk of fraud. This for me is totally unacceptable.




www.maplewings.com

Last edited by centuaryseries on February 26th, 2011, 5:19 pm, edited 1 time in total.
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Joined: February 27th, 2005, 8:12 am

February 26th, 2011, 6:35 pm #9

Tom, I clearly can't comment on why you weren't phoned, but I do know from bitter (corporate) experience that card fraud is significantly more prevalent than it has ever been in the past. It was just as likely that you were hacked from any other source you might have used tat card, or once again the clearing bank, or any point in between where the electronic data trail travelled. It's not unusual for me to experience dozens of attempts in a week when some card data source has been compromised. I've been personally hacked twice now in 2 years, yet never had a problem for the previous 18. Frankly, despite never letting my card out of my sight ( and remember we now use chip & pin technology over here ) if I continue to use my card for on line purchases, I fully expect to get hacked again.
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Joined: March 1st, 2005, 6:52 pm

February 27th, 2011, 8:49 am #10

Re: header "....leave any responses to David Hannant" I did. In December
I emailed him direct I still await his response.

Re: "It was just as likely that you where hacked from any other source..."
Possible but unlikely as it was a new card and only used twice prior to my
Hannants purchase. Although my card company did not admit the source was
Hannants they wouldnt deny it.

Re: "...if I continue to use my card for on line purchases, I fully expect
to get hacked again" I would not be surprised at being hacked again but if
I were to think for one moment that it this was an expectation I would
never make any online purchases using it. Potential I'll except an expectation
however is not exceptable.

I know that no system is 100% bullet proof but if a company has an ongoing
problem they have a moral duty to inform their clients that that is so.
My credit card covered the $1500 that was defrauded there is no such thing
as a free lunch and that is why you and I, if we did like so like many others
do , dont pay off our cards every month would have to pay loan-shark type
interest rates. Frauds arent the only cause of these excessive fees
irresponsible business practices in failing to inform clients of an
pre-existing ongoing problem (as opposed to an everyday potential problem)
within their systems are making the perpetration of fraud easier for those
responsible for committing them.




www.maplewings.com

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