An eBay-centred moan

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Moderators: Mamod Collector, Spokesmann

An eBay-centred moan

silverfoxsteam
Moderator
Moderator
Joined: 20 Nov 2008, 10:19

21 Nov 2012, 21:12 #1

Now this is not like me, but I'm going to have a bit of a winge and would appreciate any comments, advice and/or guidence.

I have been an eBay member for some years, buying and selling, building up a 100% positive feedback score of 800+. In all this time and all those transactions, I've never had any issues with Royal Mail.

Recently I sold some 00 Gauge points. I quoted an economy second class postage (not recorded) as I didn't expect the listing to sell for very much and you all know how too high a postage & packing charge can wind people up!

Anyway, the listing went for £15. To cut a long story shorter, I eventually got paid when I was away on holiday. I got a message to the seller saying thanks and explaining that I would not be able to post it off to him until I returned in a few day's time. It went in the post on Nov 5th. One week later I got a message from the buyer saying that it had not arrived and asking for tracking info! Despite asking him to give it a bit longer, he opened a case for non-receipt of the item.

Ebay have 'held' the payment (effectively taking the money from my PayPal account), pending the outcome of the case. I have a 'Proof of Posting' but cannot claim from Royal Mail until Dec 3rd - AFTER ebay will be closing the case and probably refunding the guy!

Now you know how sometimes, for no specific reason that seems plausible, you just get a 'feeling' about things? Well I got a feeling early on in this transaction, and I can't help but think that this guy is telling 'porkies'.

Quite frankly the seller's attitude and eBay's attitude stink and I am seriously p****d off.
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Steamboy
Minor 1 - beginner
Joined: 22 Nov 2009, 17:03

21 Nov 2012, 22:34 #2

Stephen your words are 100% spot on as this has happened to me in the past and YES i also thought the buyer was telling porkies and although i had post proof and i put in a claim with royal mail but ebay/paypal still went ahead and refunded the person who i still think HAD received the item i sent them  :evil:  :evil: ..
if you got time to do then get on with it.
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Mamod Collector
Moderator
Moderator
Joined: 12 Jun 2007, 17:12

22 Nov 2012, 16:08 #3

Sorry to hear about your ebay mishap Stephen
Like yourself and Phil this has also happened to me
Ebay will probably favour the buyer
And for this reason I only post items using Recorded delivery
It costs more money, but you will have proof of postage  :)
(Keep us informed with the outcome)
Mike ™
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silverfoxsteam
Moderator
Moderator
Joined: 20 Nov 2008, 10:19

22 Nov 2012, 17:14 #4

Thanks chaps. I suppose I'm lucky that this hasn't happened before.

What REALLY annoys me is that eBay are willing to refund the buyer, against the seller's wishes, without proof and on the strength of nothing more than an electronic message.

If it was up to me, I'd insist they sign a declaration of non-receipt...

IN BLOOD

:lol:  :lol:  :lol:  :lol:  :lol:
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