Pro 11 email message 18th Jan

JackW
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JackW
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Joined: 1:49 PM - Mar 28, 2015

12:09 PM - Jan 18, 2016 #1

Hi
Has anyone had a message to say they have won yet?
With all the confusion about selecting cards I hope I have selected and won correctly!!
Check Out Our Match Attax 2014-15 binder.... https://www.youtube.com/watch?v=IZmVncxNFLY
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safariman
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safariman
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Joined: 7:48 AM - Sep 18, 2010

12:18 PM - Jan 18, 2016 #2

Nothing yet for me
Tracitradings - The home of Discounted Trading Cards - www.tracitradings.co.uk

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ReggieBoy
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ReggieBoy
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Joined: 8:00 PM - Feb 15, 2015

1:09 PM - Jan 18, 2016 #3

I've received a message to confirm I've won a Pro 11 card for the Champions League game, but not the Premier League game
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ReggieBoy
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ReggieBoy
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Joined: 8:00 PM - Feb 15, 2015

1:23 PM - Jan 18, 2016 #4

It looks like there has been another cock-up with the Topps system though, because I've only had one message through (for my team that finished in 173rd place), whereas I've not had messages through for the teams that finished 134th, 161st and 187th!!!

Incidentally, according to the Champions League weekly tables - only 439 teams took part therefore presumably everybody who picked a Pro 11 card will finish in the Top 1000?
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Renko
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Renko
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Joined: 10:45 AM - Jan 20, 2014

1:31 PM - Jan 18, 2016 #5

I won a Champions League card on my established account - so most of the games were played on the PL game.

However the team I registered on Saturday and played with solely in the CL game, placed 65th or thereabouts but did not win.

I'm pretty sure they are only issuing one card per week per account even if you play 100 games in both CL & PL
Bring back Championship Match Attax!

Then for 2016-17 season League One Match Attax
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JackW
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JackW
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Joined: 1:49 PM - Mar 28, 2015

1:36 PM - Jan 18, 2016 #6

ReggieBoy wrote:It looks like there has been another cock-up with the Topps system though, because I've only had one message through (for my team that finished in 173rd place), whereas I've not had messages through for the teams that finished 134th, 161st and 187th!!!

Incidentally, according to the Champions League weekly tables - only 439 teams took part therefore presumably everybody who picked a Pro 11 card will finish in the Top 1000?
What with the chaos that occurred over the Christmas period you would have thought things either couldn't get any worse or they would have resolved these kind of issues so it is VERY frustrating that this keeps happening....I have 2 boys who come home from school every day expecting cards and every Monday want to know if we have won the Pro 11s....and every day I have to tell them still nothing and now no news on the Pro 11s!!

You would have thought IT for a company with worldwide sales of over $300million of sales last year it shouldnt be too tough to get it sorted!!
Check Out Our Match Attax 2014-15 binder.... https://www.youtube.com/watch?v=IZmVncxNFLY
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ReggieBoy
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ReggieBoy
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Joined: 8:00 PM - Feb 15, 2015

2:22 PM - Jan 18, 2016 #7

I agree JackW – I reckon the head of IT at Topps’ jacket must surely be on a very shoogly peg! c:omp

I have said it before, and I’ll say it again – I think these Pro 11 sets are definitely a welcome addition to the bog standard card sets (because they present a different challenge with how we go about completing the sets).

But the recent IT issues must have caused Topps Customer Services Department no end of complaints, and I fear they’re about to get inundated with a load more unhappy customers due to this latest problem.

Any person with an ounce of IT knowledge knows that prior to any system change or new software introduction, tests are run and dummy databases are created to ensure that such teething problems are ironed out before roll-out.

I’m concerned an executive decision may be made by Topps Management to knock future Pro 11 sets on the head for fear that it’s damaging their customer relations…
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JackW
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JackW
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Joined: 1:49 PM - Mar 28, 2015

2:30 PM - Jan 18, 2016 #8

ReggieBoy wrote:I agree JackW – I reckon the head of IT at Topps’ jacket must surely be on a very shoogly peg! c:omp

I have said it before, and I’ll say it again – I think these Pro 11 sets are definitely a welcome addition to the bog standard card sets (because they present a different challenge with how we go about completing the sets).

But the recent IT issues must have caused Topps Customer Services Department no end of complaints, and I fear they’re about to get inundated with a load more unhappy customers due to this latest problem.

Any person with an ounce of IT knowledge knows that prior to any system change or new software introduction, tests are run and dummy databases are created to ensure that such teething problems are ironed out before roll-out.

I’m concerned an executive decision may be made by Topps Management to knock future Pro 11 sets on the head for fear that it’s damaging their customer relations…
I agree with all of that but hope they don't abandon the Pro 11 idea

I guess they figure as it is a non-profit making idea that it has low priority

I think they should probably combine toppsfootball.co.uk with toppsdirect.co.uk and have a single site whereby the sell cards/ merchandise and also run the Pro 11/ fantasy section...surely that would make it more worthwhile and perhaps incentivise them to run it differently and better!

I am no IT whizz but surely it isnt that difficult to run a programme that selects the 1000 top scores from a list, reconcile that with a card they have chosen and then run an automated message and printing system to send the cards out....I can't imagine they send out 1000 cards by hand every week!!

They were doing so well a few weeks before Christmas and now this has let them down again!
Check Out Our Match Attax 2014-15 binder.... https://www.youtube.com/watch?v=IZmVncxNFLY
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BigErnst
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BigErnst
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Joined: 3:11 PM - Aug 07, 2013

2:32 PM - Jan 18, 2016 #9

I played 10 on the Champions League Game (selected Sterling) 7 on the Premier League Game (selected Sakho) - selections kept resetting.

Both were enough to win a card but haven't received any messages although my other accounts have for just playing EPL only.

Have raised a query with Topps.
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JackW
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JackW
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Joined: 1:49 PM - Mar 28, 2015

2:45 PM - Jan 18, 2016 #10

BigErnst wrote:I played 10 on the Champions League Game (selected Sterling) 7 on the Premier League Game (selected Sakho) - selections kept resetting.

Both were enough to win a card but haven't received any messages although my other accounts have for just playing EPL only.

Have raised a query with Topps.
I think I am in a similar boat to you then

Please let me know what they say as they will probably get sick of answering the same question multiple times!!....but it this is what they do then I guess they should be expecting it!!

Check Out Our Match Attax 2014-15 binder.... https://www.youtube.com/watch?v=IZmVncxNFLY
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