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Did he get that message at the usual time or later?Jimmieg7 wrote:Me too i have created a screen dump and will send later today. However my mate has had a message saying he has won a card!
You would also think that when there are mess ups like this they would use their Facebook, Twitter and other social media to apologise and make explanations as to what is going on....I'm sure the people on the frontline who are taking all these calls and emails would appreciate that!! and so would we so we know what is going on!!ReggieBoy wrote:Just for clarity, the one account I played both games (and had the difficulties selecting both the English Premier League and UEFA Champions League Pro 11 cards is the one account that Ive had a message saying that Ive won a UEFA Champions League Pro 11 card.
I posted up last week that when I selected the Champions League card, it looked as though it wasnt selected under the PLAY NOW button. And it seemed to over-write my English Premier League selection (as in when I went into the English Premier League game, the Pro 11 card that was selected to win was the Champions League card!).
My other accounts which were just playing the English Premier League game (and definitely had enough points to win a card) have not had messages on them.
And when I encountered the difficulties with my original account selecting a card in both games, I created a couple of new accounts using new e-mail addresses and new postal address and neither of these accounts got a message saying theyd won a card either (despite them both having more points than the team that did get a message!!!).
Im pretty sure another message will be forthcoming from Topps apologising for the balls-up once again, and stating that well be awarded another random card. But whether were entitled to a card in both games or we have to select one or the other is still unclear!
As with a couple of the other members i created a new account solely for champions league. Due to the issues i had trying to select a champions league pro11 on my existing accounts i took extra care on my new account to ensure it selected ok.JackW wrote:Did he get that message at the usual time or later?Jimmieg7 wrote:Me too i have created a screen dump and will send later today. However my mate has had a message saying he has won a card!
If they say that cards weren't selected on those accounts it will be very annoying...the number of times I had to re-select them!!