Online ordering problems

chuck332
Player of the Month
chuck332
Player of the Month
Joined: September 28th, 2010, 9:46 pm

July 8th, 2017, 8:22 pm #1

Has anybody else on here had problems ordering missing cards from this collection. I ordered about 30 from Panini's UK website and when received this morning only 2 were correct
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superpabz
Man of the Match
superpabz
Man of the Match
Joined: February 17th, 2010, 9:42 pm

July 9th, 2017, 4:13 pm #2

Hi
Same here. They have screwed up the numbering. If you check what you ordered and what they sent they are probably out by a place or 2 in the collection. For example I ordered team mate ALG08 who is number 7 on the ordering page (because they skip a number for the special cards). They then sent me ALG07 by mistake.
Not sure why they haven't just used the numbers on the cards.
I got 7 correct out of 62 and I think those were a coincidence!!
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chuck332
Player of the Month
chuck332
Player of the Month
Joined: September 28th, 2010, 9:46 pm

July 9th, 2017, 7:44 pm #3

Yes I had noticed they were 1 or 2 out. Will give Panini a call tomorrow. They will probably say I need to email Itay. Also I noticed you cannot order Top Player cards
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superpabz
Man of the Match
superpabz
Man of the Match
Joined: February 17th, 2010, 9:42 pm

July 9th, 2017, 9:37 pm #4

Yeah, think it was the same with top player/master in the road to Brazil set a few years back. I emailed Italy and my order is getting re processed, however there is a fair chance it will be wrong again IMO. I had an issue with Man Utd cards a few years ago when there were about 6 different Ryan giggs cards (again unnumbered when ordering). It must have taken about 5 or 6 goes until I got the correct card......
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safariman
101 Card
safariman
101 Card
Joined: September 18th, 2010, 7:48 am

July 10th, 2017, 10:35 am #5

Better and quicker to buy from any of the direct stores.
Tracitradings - The home of Discounted Trading Cards - www.tracitradings.co.uk

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chuck332
Player of the Month
chuck332
Player of the Month
Joined: September 28th, 2010, 9:46 pm

July 10th, 2017, 7:28 pm #6

I spoke to a very nice lady at Panini UK and I just need to email the ones they sent me that were wrong and hopefully they will send the right ones. Also you can now order Top Player cards at £1.30 a card, much cheaper than the over inflated prices on eBay
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superpabz
Man of the Match
superpabz
Man of the Match
Joined: February 17th, 2010, 9:42 pm

July 11th, 2017, 9:41 pm #7

First reprocessed order received today and all completely wrong...... numbering on the website does now appear to be corrected though.
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