Workspace Slow Login - 11.1.2.4

Workspace Slow Login - 11.1.2.4

MyJim
MyJim

March 2nd, 2017, 11:03 pm #1

Hi All

Does anyone have any ideas that I can try in relation to slow Workspace Login in 11.1.2.4.
I have check the blogs about disabling services through the Workspace.
Only when I disable the R&A service it quickens the login process. However I need this available.

I tried both Native and AD but still no luck as yet

Help ideas would be great.


Thanks

Jimmy
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Joined: March 4th, 2014, 5:57 am

March 3rd, 2017, 11:34 am #2

1) unplug AD - test
2) plug AD - test
3) setup filter to get only users from AD - test
3) setup filter to get only yours users from AD - test

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Guillaume Slee
Guillaume Slee

March 3rd, 2017, 4:15 pm #3

Hi All

Does anyone have any ideas that I can try in relation to slow Workspace Login in 11.1.2.4.
I have check the blogs about disabling services through the Workspace.
Only when I disable the R&A service it quickens the login process. However I need this available.

I tried both Native and AD but still no luck as yet

Help ideas would be great.


Thanks

Jimmy
A couple of things spring to mind:

1- If you've scaled out then the access to the R&A file system RM1 folder will be via a UNC path. If access to this is slow then it can cause a slowdown in login times. If it is an IO issue then the only sure way to confirm is to copy the RM1 folder to the local machine and reconfigure.

2- Network resolution...I've seen the R&A service sometimes struggle to know which network card to bind to. This causes the login to hang for about a minute whilst the R&A sits there probably waiting for one to timeout. Try disabling the secondary network card, that should have an immediate impact in login times. If this is your issue you'll need to alter your network settings to make sure the correct default network card is picked up: http://techsultan.com/set-different-def ... 12-server/

Hope that helps,

Guillaume

http://hyperion-epm-bi.blogspot.co.uk/

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Joined: August 10th, 2014, 5:31 am

March 30th, 2017, 5:50 am #4

Thanks Guillaume

It was to do with the network resolution. Once I following the article provided it solved our issue.
It was much as you stated the R&A agent was taking time to load, everytime we logged in.

Regards

Jimmy
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Guillaume Slee
Guillaume Slee

March 30th, 2017, 8:43 am #5

Thanks for the update Jimmy, good to know it fixed the issue.

Cheers,
Guillaume
http://hyperion-epm-bi.blogspot.co.uk
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