Was your cruise, good, great or wonderful?
- Joined: July 31st, 2006, 4:14 pm
If you are a Facebook user you will get a very prompt reply.
I emailed Celebrity cruises stating my dissatisfaction for not going into St Petersburg, Russia. I thought it would have been a good PR exercise on Celebrity’s part to issue future cruise certificates. I copied the email to our TA, who replied the next day, to say that in her experience Celebrity take about 4 weeks to reply.
I put the same complaint on the Celebrity FB page and had a reply from Celebrity UK within 2 days.
I still haven’t had a reply to my e mail.
- Joined: May 26th, 2017, 8:20 pm
No I am not on Facebook, however in a recent cruise on Celebrity we did make some comments ( not really complaints but more in the line of questions) by e-mail after we got back. and they phoned within a couple of days.
Cunard took two snail mail letters from me and four weeks to call.