jackie
Staff Captain
jackie
Staff Captain
Joined: July 31st, 2006, 4:14 pm

July 11th, 2018, 1:31 pm #21

Tony,
If you are a Facebook user you will get a very prompt reply. 
I emailed Celebrity cruises stating my dissatisfaction for not going into St Petersburg, Russia. I thought it would have been a good PR exercise on Celebrity’s part to issue future cruise certificates. I copied the email to our TA, who replied the next day, to say that in her experience Celebrity take about 4 weeks to reply.
I put the same complaint on the Celebrity FB page and had a reply from Celebrity UK within 2 days.
I still haven’t had a reply to my e mail.
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tonyl
Officer
tonyl
Officer
Joined: May 26th, 2017, 8:20 pm

July 11th, 2018, 2:39 pm #22

Hi Jackie,
No I am not on Facebook, however in a recent cruise on Celebrity we did make some comments ( not really complaints but more in the line of questions) by e-mail after we got back. and they phoned within a couple of days.
Cunard took two snail mail letters from me and four weeks to call.
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