Moderators: KeenWink, tilepusher, readymade

Warning- You may get a smoking room and can't change it!

vtaylor100
Registered User
vtaylor100
Registered User
Joined: 2:23 PM - Mar 16, 2005

3:35 PM - Aug 01, 2007 #1

I recently reserved a room at the Sheraton Gateway near LAX. I immediately called to request a non-smoking room and was told by the reservation person that this was a Priceline room, it was a smoking room, and that they wouldn't change it. This was about 5 days ahead of time. I asked her to request a non-smoking room for me. When I arrived I was told that no non-smoking rooms were available (3 pm). It was horrible, on a floor reserved for smokers, and the room stank.

BEWARE.

Vince
Quote
Like
Share

KeenWink
Registered User
KeenWink
Registered User
Joined: 3:48 AM - Jun 05, 2004

1:41 AM - Aug 02, 2007 #2

Priceline's FAQ state that they automatically request NS rooms. But they also warn you that room assignments are made at the time of check-in, and your preference of S/NS is not guaranteed. I find that some hotels do tend to imply that "priceline reserved a smoking room" but that is just the desk person not knowing any better. It's possible that the hotel only uses Priceline to fill unsold smoking rooms, but it is again at the discretion of the hotel.

I have moved this topic from the LosAngeles board, as room quality issues are off-topic for the city boards. I have also removed your duplicate posts from two other city boards; one post will suffice, thank you.

Better luck in the future!
Please place all of your Priceline bids through our Priceline link.

Please check rates at Hotwire and make your bookings through our Hotwire link.

Quote
Like
Share

losemygrip
Registered User
losemygrip
Registered User
Joined: 9:07 AM - Jan 12, 2007

11:54 PM - Aug 09, 2007 #3

This has been discussed a lot. My theory is that Priceline books primarily in non-smoking inventory when it's available and when the hotel makes a distinction in their booking process. But sometimes the hotels still have inventory to sell and are out of non-smoking, and at that point PL rooms are automatically shunted down to the smoking inventory.

Ultimately, it's ALWAYS about availability at checkin, and the attitude of the front desk.
<br>
Quote
Like
Share

rxgirl6903
Registered User
rxgirl6903
Registered User
Joined: 10:29 AM - May 22, 2007

11:44 PM - Aug 15, 2007 #4

I have never had a problem with Priceline and getting a smokine room until my recent trip to San Diego. We were put in a smoking room, and my spouse and child both have Asthma so this was a huge issue.
I called Priceline and after being on hold forever they talked to the hotel, and then told me they could refund my money, all except a $50 charge, which they would also refund if I faxed them proof somebody had asthma once I got home. I was very grateful that they did this for me, however that left me w/no hotel on a weekend in San Diego..... a whole new set of issues!
Quote
Like
Share

readymade
Registered User
readymade
Registered User
Joined: 1:00 PM - Jul 25, 2000

6:32 AM - Aug 18, 2007 #5

Rxgirl, this is interesting. What was Priceline's reaction initially? Did you refer to the fact that their website says they book in non-smoking rooms? What was your argument to them?

Of course, it's all academic to me, but you're the one sitting there with a wheezing family while you look for another place to stay!
Quote
Like
Share

rxgirl6903
Registered User
rxgirl6903
Registered User
Joined: 10:29 AM - May 22, 2007

3:54 AM - Aug 23, 2007 #6

I did mention to them that the website mentions non-smoking rooms and that I have used Priceline several times and always gotten Non-smoking rooms. They were actually very good an very quick about cancelling the reservation and refunding the money. I was surprised.
Quote
Like
Share

KeenWink
Registered User
KeenWink
Registered User
Joined: 3:48 AM - Jun 05, 2004

2:45 AM - Aug 24, 2007 #7

Not living in California at the moment I can't say, but I do know that that state has very strict public smoking laws. Do the CA laws, perchance, address smoking/ns rooms in hotel rooms? If so, that might explain a quick and helpful PL response.
Please place all of your Priceline bids through our Priceline link.

Please check rates at Hotwire and make your bookings through our Hotwire link.

Quote
Like
Share

maynard77
Registered User
maynard77
Registered User
Joined: 3:19 AM - Apr 21, 2005

6:40 AM - Oct 01, 2007 #8

CA laws only apply to smoking in public places, and that apparently doesn't cover hotel rooms.

Comfort Inn stuck me with a smoking room when I got there, so I asked "how many smoking rooms are available" and he said 5. I said, OK, I need to check out each room to see which one is the least offensive, and he let me look at them all before taking one. The one I got wasn't horrible, but did smell of smoke. They put a machine in the room the next day that supposedly would remove the smoke odor, but it didn't do much.

Let's face it everyone, you are STUCK with what the hotel gives you when you book with Priceline. They know you have prepaid and can't get your money back. They'll tell you the hotel is full and that's the only room available, etc. It's just the chance you take to save some money, and unfortunately I keep buying through PL, because going at the regular rate is just so expensive. You will almost always get a room with some type of flaw (either noisy, or smoky, etc.)
Quote
Like
Share