Sofa bed only!

Moderators: KeenWink, tilepusher, readymade

Sofa bed only!

readymade
Registered User
Joined: 25 Jul 2000, 13:00

27 Oct 2007, 01:35 #1

[posted by ferkals in announcements and relocated here]

ferkals
Registered User
(10/14/07 9:03 pm)
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&nbsp &nbsp &nbsp &nbsp New Post Sofa bed only! We won a bid for 2 rooms in Orange Grove, CA for the weekend, but when we got there the desk clerk said all they had were "Parlor rooms" available which was like a day room--pull out couch with a large refrigerator in the room. When I argued they said that a priceline reservation states that we are entitled to whatever room they have available. Did we have a choice? Any comments or suggestions appreciated. Thanks--Mary

verkuilb
Registered User
(10/15/07 10:04 am)
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&nbsp &nbsp &nbsp &nbsp New Post Re: Sofa bed only! Quote from the Priceline.com "Terms and Conditions" page:

Quote:Hotel Accommodations and Special Requests:
All Name Your Own Price ® hotel reservations are guaranteed for double occupancy (one double bed or two twin beds). Priceline.com requests that our hotel suppliers provide non-smoking rooms. However room assignments are based on hotel availability and are at the hotel's discretion. We cannot guarantee a non-smoking room, nor can we guarantee you will have one bed or two.



Since they guarantee one double bed or two twin beds, the question comes down to this--Does a pull-out sofa qualify as a "double bed"? In my opinion, it doesn't--but I can't be certain that Priceline would agree. Still, it's definitely worth contacting Priceline and complaining. (Assuming you do, be sure to let us know the results.)

It's also definitely worth posting a hotel review on this site, mentioning this negative experience, if you haven't already done so!

m2violin
Registered User
(10/15/07 10:43 am)
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&nbsp &nbsp &nbsp &nbsp New Post Re: Sofa bed only! I would definitely complain. I don't know if you'll get any consideration from Priceline, but they need to know this sort of stuff is unacceptable.

Could you please let us know the Priceline zone this hotel was located in, as well as the star level assigned by Priceline? That will help other bidders in future bidding. I know I'll never bid at that level or below in your zone!

Thanks for the heads-up.

BradDCA
Registered User
(10/15/07 12:38 pm)
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&nbsp &nbsp &nbsp &nbsp New Post sofabed This issue has come up in the past. Priceline refunded the charges if I remember correctly.

readymade
Moderator
(10/20/07 9:28 pm)
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&nbsp &nbsp &nbsp &nbsp New Post Re: sofabed Yes, this is what I used to call being "parlorized" back when I worked for Hyatt. You run out of regular rooms, then you offer the parlors at a discount. Cramming you in there against your will is a last resort before walking. Definitely complain.

This needs to be in the "Hotel quality" section. I'm going to move it there in a few days.

fig414
Registered User
(10/20/07 11:08 pm)
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&nbsp &nbsp &nbsp &nbsp New Post . And ferkals reply is?????????????????

ferkals
Registered User
(10/22/07 10:28 pm)
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&nbsp &nbsp &nbsp &nbsp New Post Re: .Sofa Bedf Follow-up I took your advice and complained to Priceline, We heard tonight from them. They indeed did refund our 2 rooms for the 1st night of our 2 night stay(moved us to regular room the 2nd night). I will put a review in the appropriate place. Beware of 3* Disneyland zone. We really felt we were discriminated against using the Priceline product. Many others were registering at the same time and after (as we fought this for sometime), and we never heard "parlors" being given to others.

m2violin
Registered User
(10/23/07 9:35 am)
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&nbsp &nbsp &nbsp &nbsp New Post Re: .Sofa Bedf Follow-up I'm glad you got a refund, ferkals. Thanks for the head-up about 3* properties in the Disneyland zone. This information will be helpful to other bidders.
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