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Richmond/Downtown - Omni 4*

JSKoehler
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JSKoehler
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Joined: December 20th, 2001, 11:41 am

February 13th, 2002, 7:15 pm #1

You can read my complete review of the hotel on epinions.com at www.epinions.com/content_55941303940

When I booked this room through Priceline, I questioned the 4* rating given by the service. While I still have some doubts that this hotel truely qualifies as a 4*, it is certainly superior to the downtown Richmond Marriott (3* on Priceline) or the Sheraton in Richmond's West End (4* on Priceline and frequently criticized as not being worthy of that rating).

Editing: Removing reference to upgrade given by hotel. Although not an affinity program per se, the upgrade was not relevant to bidding, and I wanted to adhere to the spirit of the rule disallowing such discussions.

I was pleased to find that the room was larger than the same style accomodations at the Marriott. Though both hotels are showing their age a bit in the quality of the furnishings, bathroom, etc., the Omni, being somewaht newer, is less hampered by this factor.

The staff was most friendly and helpful, though I did have a few issues with housekeeping (detailed in the epinions review).

On the whole, for the 53.00 dollar rate through Priceline, this was an exceptional bargain for the Downtown Richmond area (Marriott is typically $38 ) .
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JSKoehler
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JSKoehler
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Joined: December 20th, 2001, 11:41 am

May 22nd, 2002, 4:41 pm #2

On a recent return visit, also booked through Priceline, at check-in I learned that I had been upgraded to the "club" level (I had not made any special request). My room included complimentary fruit, cheese, champagne, bottled water, and chocolate-covered strawberries. The accomodations were a cut above the standard rooms I had had before, and the club level includes a lounge with morning buffet and evening cocktails. Even more surprising was the fact that in a welcome message left on my voice mail was a reminder that as a Priceline guest I needed to give them a credit card for my incidentals--which I had, in fact, already known--I guess I am now a PL veteran :-). In short, it appears that I received this superior treatment as a Priceline guest, not inspite of my having booked at a bargain rate. Good show, Omni!
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EmsMom1989
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EmsMom1989
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Joined: January 17th, 2002, 9:34 am

July 19th, 2002, 12:51 pm #3

Stayed here one night on July 14th. Very pleased with the staff, friendly and courteous. Also pleased with our room. We asked for and received a king size bed. Room and bathroom very clean and not at all shabby. Overall very pleased and for $55 you cant beat buying through Priceline! Also loved the location, while quiet on Sunday evenings, there were plenty of restaurants and bars within a block walk, of course all the shops were closed. We did enjoy a great meal at the Tobacco Company located right across the street from the Omni.
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JSKoehler
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JSKoehler
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Joined: December 20th, 2001, 11:41 am

September 15th, 2002, 12:15 am #4

Stayed here most recently 9/8-9/13. On arrival I found that I had again been left a lovely fruit plate and botled water in my room. I had also made a one night reservation through Priceline for an intern in my office who was visiting Richmond for one night along with his wife. As they were newlyweds of less than a month, I passed this information along to the front desk. The Omni upgraded the newlyweds to a club level room, where they found roses and a "romance package" that included a $20 gift certificate for the hotel restaurant. All for a $55 booking from Priceline.
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JSKoehler
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JSKoehler
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Joined: December 20th, 2001, 11:41 am

December 11th, 2003, 9:30 pm #5

I've stayed at the Omni twice recently on $70 bids, and the good times there are defintely over for PL customers. Desk clerks on each visit made a point of identifying me as a PL customer (not in an off-hand way, but with the implication that I was a second-class citizen). A colleague also staying on a PL bid had the same impression. It's curious that when the Omni was being booked at $55, they were great, but at $70, they are getting snooty . . . I guess the economy must be getting better. . . Although still superior in room size, etc., I am not sure that I prefer to pay $70 here, rather than the apparent going rate of $43 at the Marriott.
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Arrzee
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Arrzee
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Joined: January 31st, 2000, 11:52 am

November 7th, 2004, 2:25 pm #6

posted by
Coluche105
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(11/5/04 7:58 am)
Omni Richmond - Richmond, Va. 4*
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I spent two nights here (at $75.00 a night) and was quite satisfied. Nice room with spectacular view of the city and river; the room was on the small side however. Carpet had seen better days but beautiful bed furnishings and furniture, nice bath products. The fitness (in the same center but a different building, not owned by hotel) was fantastic with sauna, turkish bath, whirlpool and great machines. The room where the swimming pool is located was so cold I didn't even try to go in. Sam Millers (kiddy corner to the hotel) has delicious crab cakes at a reduced price; just ask the concierge for a coupon. All in all, a very good bargain but it is a very large hotel so please do not expect personalized service. I did not eat at the hotel so cannot comment on the meals, but did order room service one evening. Beware of room service and bar costs as there is a replenishing fee for drinks and a service charge for room service, plus tip.
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eliyale
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eliyale
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Joined: May 1st, 2000, 6:05 am

December 13th, 2006, 9:53 am #7

I recently stayed at the Omni. Overall, it was a good experience. My room was quite nice... relatively large with newish, comfortable furniture and a good workspace. I had a corner room with wraparound windows that framed a very nice view of the surrounding Shockoe Bottom area. Definitely request a corner room if you can.

Hotel service is so so, at best. It is a large convention hotel, so don't expect anything beyond the basics. Wireless Internet is free.

My experiences with room service and the hotel restaurant were poor. I ordered dinner from room service, which I found to be overpriced and not cooked or presented well. The in-house restaurant is mediocre, but there are several high quality restaurants in the neighborhood. Try the Tobacco Company across the street... pricey but good food and great ambience.

Overall, the Omni is a good choice in a very good location.
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Kikimeister
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Kikimeister
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Joined: July 5th, 2013, 9:35 pm

June 4th, 2015, 8:34 am #8

Stayed 1 night at the Omni with a friend.  Check-in was quick and painless,the front desk clerk was very nice, no mention of my PL/Hotwire express rate ($99).  She gave us a 2-bed room no problem.  

Room was very nice.  Beds were comfortable, great allotment of pillows.  The next day my friend was threatening to take the bed home with her.   The bathroom was pretty big, good shower pressure.  View was meh, but I don't care about view.  I want a hotel with good beds, clean and safe, nice size rooms, and great staff over a good view.  Walls seemed well insulated, never heard our neighbors next door.  

Staff was helpful and polite.  I left my bottle opener at home, they were able to bring me one up within 15 minutes.  Maids were also friendly, which I think speaks volumes about the way the staff is treated.  

Pool was decent, a little rough around the edges. Didn't realize that the fitness center housed the hot tub, so didn't get a chance to visit there. Next time!  

All in all a very good stay!   I wish I had had more time to explore the hotel, but I'll leave that for next time.    There are a bunch of restaurants within walking distance.  Tip for the traveler:   There is a CVS up on Main St, only a few blocks from the hotel.  They sell wine, beer and cider there, so if you don't wish to pay the inflated prices at the hotel bar or mini-fridge for an adult beverage, this is a good place to go. The ladies there are also super friendly

 
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