We (husband, 2-year-old and me) stayed there 2/23-2/27/04 and paid $80 with Priceline. We got to the hotel around 3pm. There were no guests at the front desk so we were taken care of right away. No mention of Priceline from the desk clerk but we did get the little cards that identified us as Priceline guests. However, we were never asked to show the cards when we would get beach towels, etc... We did ask how much it would be for an upgrade and were told and additional $100..we passed on it.
This is a convention hotel so there were conventions... meaning lots and lots of people in the open air lobby. We felt like we were constantly fighting our way to our room building.
ROOM: We had a room on the 8th floor of the Tower Building. We were given a standard room with two beds (non-smoking which was the most important thing for us-we had called ahead to request that) with a view of the parking garage, the highway, another hotel tower, and another tower in the process of being built, and some water in the middle. The room was a bit on the small side. The bathroom was surprisingly big with 2 sinks, a vanity, a tub, a separate shower and a separate toilet. There was a small balcony with 2 chairs and a table. We usually like to sit on the patio after the baby goes to sleep while on vacation, but didn't do it this time because the view wasn't so nice.
So at 7am, the construction work would begin on that other building nearby. Lovely...But we're early risers thanks to our son, so it wasn't such a big deal to us. We were also lucky that we weren't in the Garden Tower. If you can, try to avoid being in that tower. There are rooms right next to the construction. It had to be incredible loud for those guests.
One negative to our room (and not sure where else in the hotel this happens): We could hear people in other rooms flushing their toilets! And it was loud! Just like I'm sure they could hear us flushing! Great plumbing, huh?
The sliding door to the patio was also really hard to slide open and close. But the best part was that when the people in the room next door decided to go on their patio in the middle of the night (twice), it actually sounded like someone was trying to get into our room via the patio! I almost had a heart attack!
BEACH/POOL: The beach is just okay. The sand is golden brown, the water is clear, the surf is gentle. There are rocks further out arranged to break the rough surf. There are also hammocks on the beach, as well as beach chairs.
There are several very nice pools. There's a swim-up bar. The water from that pool cascades into a 2nd pool with a basketball hoop. The water from that pool cascades into the larger 3rd pool. There's a small pool 1 ft 6in deep for little ones (and a playground).
RESTAURANTS: We had the buffet breakfast every morning at "Las Palmeras" at the hotel. It was more convenient for us because of the baby. $17.40/person. Standard buffet you'd find at any big resort (fruits, all sorts of pastries, omelettes on request, cereal, etc..). The food was good. Nothing to complain about.
We had lunch one day at the "Atlantico Pool Bar & Grill" by the hotel pools. The burgers were good.
Our first night, we had dinner at the "Madrid-San Juan Restaurant & Tapas" at the hotel. We were both disappointed. The food wasn't awful, but it wasn't that good.
BOTTOM LINE: We thought the resort was all right and the staff was really nice. We'd be fine with getting this resort again with Priceline, but we wouldn't pay regular price to stay there.
We did not get charged a resort fee, but there was $1/night charge for a Puerto Rico reading program. $5 is certainly nothing but we didn't like the fact that we were automatically charged the fee (kinda cheesy). There's a flyer in your hotel room telling you they're charging you for this (we of course didn't notice it until we were checking our bill the day we were leaving). You can tell them to take it off (but that'd be cheesy on our part...and I think that's what they're counting on). I don't know about you, but my husband and I like to know who and what we give our money to. All we hope is that all of it or most of it do go to the reading program and not a quarter to the hotel and a quarter to the state government and so on and so on, with only 5 cents to the reading program.