Priceline NYOP Website Problems and Horrid Customer Service

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Priceline NYOP Website Problems and Horrid Customer Service

balls69bc
Registered User
Joined: 29 Feb 2008, 01:50

27 Oct 2015, 18:50 #1

   Was trying to bid on 3* hotels in Kamloops, BC, CANADA starting a couple of weeks ago and I kept running into a "We're sorry you are having trouble with our site" message right after I would click on the "Buy My Hotel Now" button - it would actually put up 'The Negotiator' screen for a second or two and then switch to the 'trouble' screen. This screen would hold out hope that I might be able to recover/continue if I hit the "previous" button but, every time this happened (at least 8 separate times), I would get another web page ("Thank You For Your Request") with a "Check My Status" button in the middle, which would invariably show no record of my bid, and a "Hotel Request Number" at the bottom which, when I finally could actually talk to a Priceline Customer Service? rep., would not be able to be located. I sent them detailed emails with screen shots and talked to 3 different individuals but they just kept going around and around in circles, claiming that my bid had been rejected as 'too low" when no such thing had happened (no "We're sorry but we can't accept your offer of $xx for a hotel" message and no Trip Request Number that could be found on their system) and I just received 'stock' scripts back from them with no recognition/discussion of the details I had spent so much time providing them with. Since Priceline NYOP wasn't working for me and they weren't prepared to help, I eventually found an acceptable deal with Expedia (through Trivago). Unless what happened in this case is clearly explained to me and their Customer Service commits to significant improvement, I am going be very reluctant/wary of ever using Priceline NYOP again.
   I very much want to 'bump this up' since it clearly says they are having trouble with their website which they won't acknowledge over the telephone but I don't know how to reach a real 'Customer Service' rep. who won't just pull up 3 or 4 'stock' answers and pick the one that is closest to my issue (which isn't even close!). Can someone please help?
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Sheryl
Registered User
Joined: 16 Jan 2000, 16:19

27 Oct 2015, 19:00 #2

I'm not really sure anyone outside Priceline can help with this unfortunately. If it were me, I wouldn't give up on Priceline though.
Please place all of your Priceline bids through our Priceline link.
Please check rates at Hotwire and make your bookings through our Hotwire link.
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balls69bc
Registered User
Joined: 29 Feb 2008, 01:50

28 Oct 2015, 17:14 #3

I guess what I was hoping for was someone who had been given the "We're sorry you are having trouble with our site" message before and experienced a successful resolution. Also, since Priceline's second line of 'Customer Service' (first is on-line form filling) was next to useless, I was hoping that someone on this board would know of a way to access Priceline senior management by email/telephone.
As far as not giving up on Priceline, this is the third time I have had issues with their email/telephone 'Customer Service'. If I have to go through this level of aggravation and time-wasting, I have to ask myself if any dollar-saving is worth it! I believe one definition of "insanity" is to keep repeating the same actions expecting a different outcome.
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Sheryl
Registered User
Joined: 16 Jan 2000, 16:19

28 Oct 2015, 19:37 #4

Priceline has never overcome their Customer Service issues since the time they started their service in the late 90s. Their non-stated motto is The Customer is always wrong.
Please place all of your Priceline bids through our Priceline link.
Please check rates at Hotwire and make your bookings through our Hotwire link.
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