Priceline changed hotel

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Priceline changed hotel

coloradosmom
Registered User
Joined: 15 Aug 2007, 07:15

16 Oct 2014, 01:42 #1

My father in law booked an express deal a couple of days ago and got the Hotel Indigo NYC. He was just sent an email that Indigo informed them that they couldn't accommodate the reservation and they switched him to Affinia Manhattan, same star level, 2 blocks away. He knows I'm active on this board and asked me if I had ever heard of this, which I have not.  Thoughts?
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Sheryl
Registered User
Joined: 16 Jan 2000, 16:19

16 Oct 2014, 03:53 #2

Yes, that's been reported and as long as you are booked at a hotel with the same or higher Priceline rating in the same zone, you have no recourse.
Please place all of your Priceline bids through our Priceline link.
Please check rates at Hotwire and make your bookings through our Hotwire link.
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Sheryl
Registered User
Joined: 16 Jan 2000, 16:19

16 Oct 2014, 03:54 #3

On second thought, we haven't heard about his with an Express Deal but only with bidding. If any of the amenities he relied on are not offered in the changed hotel, he would be entitled to a refund.
Please place all of your Priceline bids through our Priceline link.
Please check rates at Hotwire and make your bookings through our Hotwire link.
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coloradosmom
Registered User
Joined: 15 Aug 2007, 07:15

30 Oct 2014, 15:32 #4

So, yes they changed their hotel. It ended up being fine but I too, have never seen this with an express deal.
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Sheryl
Registered User
Joined: 16 Jan 2000, 16:19

30 Oct 2014, 15:46 #5

Express Deals are a bidding product, just presented differently, so there is no difference between one and the other.
Please place all of your Priceline bids through our Priceline link.
Please check rates at Hotwire and make your bookings through our Hotwire link.
Reply