London/Mayfair-Soho - Sheraton Park Lane 4*

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London/Mayfair-Soho - Sheraton Park Lane 4*

DrDiscount
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DrDiscount
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Joined: January 12th, 2002, 10:47 am

January 12th, 2002, 3:47 am #1

Considering this was my first trip to Great Britain, I can only compare this hotel to other hotels I've stayed in elsewhere. But, let's just say I've stayed in nicer 3-star hotels.

My friend and I arrived around 10am and I presented my Preferred Guest Gold Card. The front desk clerk was very polite and said we'd be upgraded to a nicer room which would be ready in an hour. We decided to check our bags with the bellman and go off for the day. All is well so far.

We arrive back that evening and check into the room. Well, if what we got is an "upgraded room" I'd hate to see what we would've received without the Gold status! Yikes! It was SMALL. Our dismal view was of other rooms in an adjoining building. The furnishings seemed modern but more like what you'd find in a 3-star hotel, and the TV was too small. There was an outlet especially for 120V appliances, but it didn't work. There were no drawers in the room. The only place to put your clothes was in the closet where they had a few small built-in shelves. The room did not have an individual thermostat and it was COLD the entire time. (I did read somewhere that hotels in London are generally kept about 10 degrees cooler than what Americans are used to in the U.S.) It took forever to get the shower water the right temperature, and sometimes it would _suddenly_ get VERY cold or VERY hot. The bathroom was small with just a tiny shelf above the sink. There was a BIG towel warmer in there, but it didn't work. The bathroom door knob was busted as well. The one lone outlet in the bathroom was "For Shavers Only". There was a minibar, but of course everything was overpriced. There was a hair dryer and terry cloth robes, but no coffee maker. I went down to get a cup of coffee (thinking I'd save over room service) but at $10 for a CUP (not a pot) I passed. There's a Starbucks just down the block. (Speaking of Starbucks, there seemed to be one on EVERY block!) We ate at a different restaurant in London every night and one evening we decided to eat at the restaurant in the hotel. Big mistake. Food was mediocre, service downright terrible. I don't think the woman had ever worked in the service industry until she got the job at the Sheraton. And it wasn't busy; it was just us and 4 people at another table. It was COLD in the restaurant too, even with my coat draped over me.

Ok, so what was GOOD about the place? Well, the architecture is awesome. Very old, very British. It's a gorgeous hotel inside (in the public areas). I loved it! But...why can't they take care of the place and have "5-star" service??? Also, I thought the location was pretty good...across from Hyde Park and a short walk from the Green Park Tube station.

To top everything off, I later found out I could've gotten this hotel for less through the Priceline UK site. Argh!!! I wouldn't stay here again unless I could get it for about half what I did. (I got it for $125USD.)
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Jim90068
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Jim90068
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Joined: December 7th, 2001, 8:42 am

January 14th, 2002, 9:11 pm #2

DrDiscount, what you received in the way of a room is their "Priceline" room.

I received the same room last October, and insisted on another room. After some time, they complied, and I received one of their 'regular' rooms, which while larger, and nicely furnished, had major problems with the phone line ( too much static and hum to allow any computer dialup connections), and had water dripping from the bathroom ceiling for the two days I was there.

In the past, booking through normal channels and paying normal, but discounted rates), I received my share of upgrades at the Park Lane. However, they seem to have ghettoized the low paying Priceline customers. Not a nice thing when you get a 3* room at what is supposed to be a 5* hotel.
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kmystic
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kmystic
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Joined: September 20th, 2003, 10:57 am

September 20th, 2003, 3:57 am #3

Won the bid on this hotel in mid-August. Based on other reviews wasn't sure what to expect but was very pleased overall. Signed up for Starwood preferred guest status and then called the hotel and requested king or twins and non-smoking several weeks before arriving. We arrived around 11:00 a.m. and was told that we had been assigned a queen non-smoking and that no other rooms were available. They told us that there should be king/twins non-smoking available the next day if we wanted to change. Our first room was on the 1st floor, comfortable and good sized but the queen bed was a bit lumpy and smaller than preferred. The next day we went down to the desk and were moved to the fourth floor into a room with 2 twins. It was a great room that was quite large (larger than the first one) and had a great bathroom. While the view from the window was only other buildings, it was nice and quiet and the window opened for fresh air. I called down and told them I wanted to use the refrigerator for personal items and they came up and emptied it. True, they didn't have a coffee maker, but there was a coffee place right outside the front door of the hotel and my husband does great morning room service! There is also a market a short block up the street that sells wine and other staples! We were very well treated and felt the quality of the hotel was very good. I never felt at any time that I was treated differently being a priceline customer. The location was also very desirable. I would stay here again and recommend it to others. We never ate at the hotel and have no comments on the food. My entire experience with priceline was very good. I used the bidding for travel link to Priceline and appreciated all the comments I found here on this board.
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jodulio
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jodulio
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Joined: November 6th, 2005, 8:14 am

May 30th, 2012, 3:16 am #4

Here's my mini review.  This place should be removed as a 5 star hotel.  If this hotel is a 5 star, what star rating are the Ritz Carlton and Four Seasons?  They have to be a 20 Star because frankly, this hotel should be delisted as a 3 star.

My issues:
- no ramp for your luggage to get to the front reception; are they retarded?  I guess customers might as well smash there luggage against the stairs to naturally make one
- got in at noon, was told to come back at 2:30 and the room would be ready.  It wasn't ready until close to 4pm.  No apologies from front desk
- when I got to my room, it was like being in Africa - turned on AC and it was 'broken'.  They called a mechanic an hour later who 'fixed' it but I think he just merely enabled it to work again
- the front desk entrance to the hotel is on the opposite side of Picadilly. Make sure to tell the taxi that otherwise you'll have to hull your luggage around the back - your luggage won't fit through the revolving doors
- the same entrance on Picadilly St says it closes at 2am. But the staff is lazy and closes it way before that, sometime around 1am.

This is not a 5 Star hotel.  This really needs to be delisted, it's pretty much criminal having them listed as such.
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