Considering this was my first trip to Great Britain, I can only compare this hotel to other hotels I've stayed in elsewhere. But, let's just say I've stayed in nicer 3-star hotels.
My friend and I arrived around 10am and I presented my Preferred Guest Gold Card. The front desk clerk was very polite and said we'd be upgraded to a nicer room which would be ready in an hour. We decided to check our bags with the bellman and go off for the day. All is well so far.
We arrive back that evening and check into the room. Well, if what we got is an "upgraded room" I'd hate to see what we would've received without the Gold status! Yikes! It was SMALL. Our dismal view was of other rooms in an adjoining building. The furnishings seemed modern but more like what you'd find in a 3-star hotel, and the TV was too small. There was an outlet especially for 120V appliances, but it didn't work. There were no drawers in the room. The only place to put your clothes was in the closet where they had a few small built-in shelves. The room did not have an individual thermostat and it was COLD the entire time. (I did read somewhere that hotels in London are generally kept about 10 degrees cooler than what Americans are used to in the U.S.) It took forever to get the shower water the right temperature, and sometimes it would _suddenly_ get VERY cold or VERY hot. The bathroom was small with just a tiny shelf above the sink. There was a BIG towel warmer in there, but it didn't work. The bathroom door knob was busted as well. The one lone outlet in the bathroom was "For Shavers Only". There was a minibar, but of course everything was overpriced. There was a hair dryer and terry cloth robes, but no coffee maker. I went down to get a cup of coffee (thinking I'd save over room service) but at $10 for a CUP (not a pot) I passed. There's a Starbucks just down the block. (Speaking of Starbucks, there seemed to be one on EVERY block!) We ate at a different restaurant in London every night and one evening we decided to eat at the restaurant in the hotel. Big mistake. Food was mediocre, service downright terrible. I don't think the woman had ever worked in the service industry until she got the job at the Sheraton. And it wasn't busy; it was just us and 4 people at another table. It was COLD in the restaurant too, even with my coat draped over me.
Ok, so what was GOOD about the place? Well, the architecture is awesome. Very old, very British. It's a gorgeous hotel inside (in the public areas). I loved it! But...why can't they take care of the place and have "5-star" service??? Also, I thought the location was pretty good...across from Hyde Park and a short walk from the Green Park Tube station.
To top everything off, I later found out I could've gotten this hotel for less through the Priceline UK site. Argh!!! I wouldn't stay here again unless I could get it for about half what I did. (I got it for $125USD.)
DrDiscount, what you received in the way of a room is their "Priceline" room.
I received the same room last October, and insisted on another room. After some time, they complied, and I received one of their 'regular' rooms, which while larger, and nicely furnished, had major problems with the phone line ( too much static and hum to allow any computer dialup connections), and had water dripping from the bathroom ceiling for the two days I was there.
In the past, booking through normal channels and paying normal, but discounted rates), I received my share of upgrades at the Park Lane. However, they seem to have ghettoized the low paying Priceline customers. Not a nice thing when you get a 3* room at what is supposed to be a 5* hotel.