We arrived early at 1p,....requested an upper floor, city view, with no problem.But when we viewed at our 10th floor room,... it had no balcony.
We called guest relations and they apologized and offers us free concierge service as a remedy; or a relocation to a balcony floor.
We opted for a balcony, 5th floor room.
The front desk guest relations rep met us on the 5th floor and showed us our balcony room.
She apologized for the inconvenience and presented us with our new 5th floor balcony key; 2 toiletry baskets; and access to concierge level; which included
a hot breakfast assortment; and, afternoon appetizers and soft drinks in a private 14th floor lounge.
The hotel was immaculate; the rooms were upscale; and the lobby was spacious.
This facility should be rated 4* considering all of their services.
The only downside we encountered was the $9/day parking charge and the always busy parking garage.
We would like to give a special "shout out" to our gracious guest host at the front desk, who checked us in and handled our requests.