Our group of 9 was on a baseball ballpark roadtrip. We stayed at the Adam's Mark Hotel. It had a good location for us because it is right across the freeway from the Truman Sports Complex. The hotel offers a free shuttle to the ballpark, and it is also a walkable distance.
The hotel is deserving of it 3*rating. The rooms are typical in size and included amenities of hotels with similar ratings.
We were booked into rooms with a king size bed, but they graciously switched us to rooms with 2 doubles when we requested them.
Our one problem was when they said they couldn't put a rollaway into rooms with 2 doubles (fire codes). We ended up swithching one of rooms back to a king and putting the roll away in that room. The rollaway was expensive at $16 per night.
My wife and I were booked into the hotel during the few days between Christmas and New Years. We arrived at the hotel around 5 p.m. It was easy enough to locate.
Upon arriving at the property, the first thing we noted was how abandoned everything looked. There were 2 other cars in the parking lot, which was very poorly lit. This immediately raised concerns. My wife checked us in while I used the restroom. The lobby and adjacent areas are huge and furnished with very old chairs and sofas that are not well maintained. The clerk working check in was rude to my wife. As I walked past the restaurant, which was very large, I noted that there was 1 person there. Overall, the place felt like a ghost town. At check-in my wife was required to sign a separate disclaimer sheet that noted that the property was not responsible for anything being stolen from our room or the parking lot. While I know signs stating this and other notices are common, being forced to sign a specific disclaimer to this effect raised our level of concern.
When we went to the room, it was not well maintained and very dirty. The bathroom seemed to have been "lightly cleaned" after the last guest. There was hair on the counter and toilet. There were toothpaste stains on the mirror. The room furniture was very old and the room smelled dank and musty.
As we were planning to head to dinner, we did not move into the room upon check-in. Once we got to the car my wife and I agreed that given the overall vibe of the facility, the lack of cleanliness, the depressing quality of the room, and the poorly lit parking lot, we didn't feel safe and we were concerned about the post-Christmas items we'd be leaving in the car. We left the hotel and booked conventionally at a Drury Inn one further exit down the road. The properly quality could not have been more different. Whereas the Clarion was a ghost town (we literally only saw 2 other people the entire time we were there--the check in clerk and 1 person in the dining room), the Drury Inn was packed.
Due to the busy-ness of holiday travel, I didn't check this hotel out after receiving it from Priceline. As I check it out now on various review sites, I see a whole host of guest complaints about facility condition, rude staff, and much more. This is one hotel that deserves to be bumped from the Priceline roster.
I've written to Priceline and requested a refund for our stay. Even if they refuse, I still feel leaving was the best thing to do. If there's a more depressing 3* hotel Priceline uses, I'm glad that I've never encountered it.