Is It Just Me, Or Are Holiday Inns Over-rated on Priceline?

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Is It Just Me, Or Are Holiday Inns Over-rated on Priceline?

Gregory Nelson
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Gregory Nelson
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Joined: May 23rd, 2003, 10:54 am

July 18th, 2003, 2:45 am #1

Not too long ago, I had a poor experience at a "3-star" Holiday Inn. Browsing through the review sections, I have seen quite a few people with similar thoughts, along with some who have been satisfied with their HI experiences.
(Note: I'm not talking Crowne Plaza or HI Select, just straight Holiday Inns.)

Again, maybe it's just me, but it seems as if the ratings of the Holiday Inns on Priceline have been floating up recently. At least in my own town, the presence of a Holiday Inn seems to "screen out" much better properties.

For example, in Dallas, you used to be able to get the Adam's Mark or the Hyatt Regency by bidding 3*. Now, the zone includes the HI Aristocrat, far inferior in location and services, but much more likely to come up, due to its lower rates. In Plano, a similar thing happens, with the local aging HI "blocking" the much newer and nicer Doubletree.

Anyone out there with data points of Holiday Inns deserving or undeserving of their ratings?
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ShibuyaJon
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ShibuyaJon
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Joined: April 18th, 2000, 2:36 am

July 18th, 2003, 2:58 am #2

I've long thought HI's are not 3* and I avoid zones where I know priceline rates as such. Many are not even 2.5* in my opinion even though priceline rates them that high.
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Colfax30
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Colfax30
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Joined: April 29th, 2002, 5:57 am

July 19th, 2003, 9:46 am #3

The Holiday Inn in Rancho Cordova, CA (a suburb of Sacramento) used to be rated 2.5* by Priceline until about 6 months ago when it started coming in as a 3*. The hotel had not undergone any renovation or addition of services to merit an upgrade. In fact the hotel doesn't even have a full service restaurant, which I thought was a requirement for a 3* rating.

Having said that, I've stayed there 3 times through Priceline and always been satisfied with the place, even though I think it's misrated. It's not the jazziest place in town, but it's not run down either, like some other Holiday Inns. This one is quiet, comfortable, and in good repair.
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Gregory Nelson
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Gregory Nelson
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Joined: May 23rd, 2003, 10:54 am

July 19th, 2003, 8:20 pm #4

Colfax30:

That's just the kind of nonsense I'm talking about. It seems as if someone has pulled some strings with Priceline to get a number of Holiday Inns bumped up from 2* to 2.5* or 2.5* to 3*.

And, as ShibuyaJon pointed out, the presence of a Holiday Inn in a zone keeps us from being able to get a "real" 3* on Priceline.
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DiiBob
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DiiBob
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Joined: August 27th, 2001, 1:02 pm

July 19th, 2003, 8:31 pm #5

I have found some Holiday Inns to be too highly rated and coming up all the time, however the reverse of that is the Holiday Inn in Duluth, MN. It is not new, but it should rate higher than a 2*. I'd definitely give it a 2.5*. It has large rooms and quite a few amenities and has a very nice restaurant in the hotel. So...guess they all vary.
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Sheryl
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Sheryl
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Joined: January 16th, 2000, 4:19 pm

July 26th, 2003, 6:14 pm #6

I agree that Priceline has gone overboard in their recent "upgrading" of many Holiday Inns. They seem to be re-assessing their ratings based on the website descriptions. As someone said in a review, a PC or a copy machine in the lobby isn't a business center.

Hotel ratings should be assessed based on room quality along with the minimum level of amenities that Priceline has named for each star level.

Priceline has devalued their product by overrating so many Holiday Inns. In some cases we are seeing motel rooms given to Priceline guests who have purchased a 3*. That is not acceptable.

I would strongly encourage everyone to convey their feedback to Priceline. Commenting here is a good way to vent, but sending a message to the source of the problem, Priceline, is the only way action may be taken.
Please place all of your Priceline bids through our Priceline link.
Please check rates at Hotwire and make your bookings through our Hotwire link.
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harvardhockey
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harvardhockey
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Joined: October 6th, 2001, 6:59 am

August 21st, 2003, 3:35 pm #7

Where can I complain about a potential hotel misrating to Priceline?

I seem to recall there used to be a form on the Priceline web site that allowed you to provide Feedback on Hotels, but the only thing I can find now is through the:

Help, Contact Us, Product: Hotel Rooms, Category: About Hotels or the Participating Hotels category.
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helentravel
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helentravel
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Joined: September 19th, 2003, 12:34 pm

September 21st, 2003, 10:18 am #8

I think some properties were mass-upgraded to 3's based on the presence of an on-site restaurant in the hotel amenity list, when priceline made that one of the differentiators between 2.5's and 3's, regardless of overall hotel quality.

While a full-service restaurant in the hotel is NICE to have... I agree with the poster who would like to see ratings based on room quality, not amenities, because that (to me) more accurately reflects the criteria *I* will evaluate the hotel by, when staying there. And yes, I do feel that there are hotels being rated as 3* that have no business being rated as such. In my local Kent/Renton zone, for example, the local Holiday Inn Select is considered a 3* ... and I'd definitely put it more on a par with the listed 2.5 and 2 star hotels, than a 3*, though perhaps if one's business is in downtown Renton, it rates the 3 for convenience, as it is right on the edge of downtown Renton and the other listed properties are further away.
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clary99
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clary99
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Joined: May 16th, 2001, 10:06 pm

November 6th, 2003, 1:25 am #9

I'll be writing a full review shortly, but I just returned from a 3* Holiday Inn in Charlotte, NC and it was one of the nicest and cleanest rooms I've been in anywhere. Signs all over the hotel noted that it was owned and managed by Crown American so the franchisee may have been the difference.
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jyarrow
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jyarrow
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Joined: August 20th, 2003, 4:56 am

April 14th, 2004, 7:14 pm #10

My last two stays at Holiday Inn's couldn't be more different from one another.

My first was at the Holiday Inn near Markham, Ontario (Canada). This place easily merited the 3* rating, it was spic and span throughout, with room service and an indoor heated pool.

My latest was at the Holiday Inn Santa Monica (southern California). I booked the room because I had work nearby, stayed the night, then because my job was running long, booked another night so my wife could stay in the room the afternoon.

When I got back to the room she reported she hadn't slept at all because bugs were biting her. We actually checked out early and didn't stay the second night. And the front desk staff was completely unconcerned.

This overall property was very aged, dirty and not at all what I would expect from a 3* property. As a result, I won't bid San Diego Downtown anywhere above $55 for fear of getting the Holiday Inn down there.

I don't know what criteria Priceline is using, but in my not so humble opinion, Holiday Inn Santa Monica doesn't even rate a 2.5* ... it's a 2 at best.
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