Is It Just Me, Or Are Holiday Inns Over-rated on Priceline?

Moderators: KeenWink, tilepusher, readymade

jyarrow
Registered User
jyarrow
Registered User
Joined: August 20th, 2003, 4:56 am

April 16th, 2004, 5:08 pm #11

Just a quick follow up. When I did the Santa Monica bid, I was very new to using this board and had not really looked around.

I did fill out the customer satisfaction survey from Priceline with details, but somehow I don't think it got read.

After reading around here, even though this was last September I decided to write Priceline to see if they could do something about it, because we didn't even stay our second night, bugs were so bad.

Prefacing my letter I apologized for being so late in sending it and acknowledging that there was probably little they could do.

Within 24 hours I had a response from Priceline Customer Service indicating they had talked to the hotel managment, but since it was under new ownership there was nothing they could do about getting me a refund. However ....

They sent me $50 bonus cash (5 nts x $10) for the problems that I had. And this isn't like the latest bonus cash offers ... this one's good til December 31!

In my opinion this is over the top great customer service, and went way beyond what I expected.

You certainly can call me a happy Priceline customer
Quote
Like
Share

Colfax30
Registered User
Colfax30
Registered User
Joined: April 29th, 2002, 5:57 am

April 17th, 2004, 3:50 am #12

Gosh, I want some bugs in my hotel room too!

Just for a little counterpoint---I stayed at two Holiday Inns this week that I thought were *underrated*---the 2* Holiday Inn in Lawrence, KS and the 2* Holiday Inn Select in Wichita.

I won't duplicate comments that I wrote in my Hotel Reviews, but I've stayed at many 3* hotels (Holiday Inns and otherwise) that offered less than these two.
Quote
Like
Share

D1andonlyDman
Registered User
D1andonlyDman
Registered User
Joined: July 14th, 2004, 2:39 am

July 24th, 2004, 10:51 pm #13

Personally, I've gotten perhaps a half-dozen different Holiday Inns that were rated 3* on Priceline. IMHO, exactly ONE of them warranted the 3* rating: the Holiday Inn, Mission Valley Stadium in San Diego, which is pretty new and it's room furnishings and lobby are in the best shape of any Holiday Inn I've ever been in, and it's located right near shopping and a range of good moderately priced restaurants. But that Holiday Inn is an anomaly for certain.

I've never been in a single other Holiday Inn that truly deserved to be given 3*. And I tend to avoid bidding 3* when I know that this will come up. IMHO, the standard Holiday Inn brand pretty consistently provides a 2* to 2.5* product. It's instructive that most Crown Plazas are legitimate 3* places, and Crown Plaza is definitely Holiday Inn's premium branded product. Typically, Courtyard by Marriott are considered to be 2.5* places on Priceline, and yet who would not prefer a Marriott Courtyard to a Holiday Inn for the same price and location?

When I think of a prototypical 3*, I typically think of brands like Crown Plaza, Doubletree, Wyndham, Marriott Residence Inns, and most standard Hiltons and Sheratons that are not resorts. standard Holiday Inns are a clear notch (or more than one notch) below these.
Quote
Like
Share

dwperkins
Registered User
dwperkins
Registered User
Joined: August 5th, 2003, 12:17 am

July 26th, 2004, 9:24 pm #14

I just stayed at the Holiday Inn in Seattle which Priceline rates as 3 stars. NO WAY IS THIS A 3 Star Hotel. It is 2.5 at best.
Quote
Like
Share

Gordloo
Registered User
Gordloo
Registered User
Joined: April 7th, 2005, 10:25 pm

April 7th, 2005, 3:25 pm #15

I requested a 4* property in Venice and got a Holiday Inn!!!!!!
If this isn't over-rating I don't know what is.This is my first price line experience and it will be my last. My attempts to correct this have been futile.
Quote
Like
Share

Sheryl
Registered User
Sheryl
Registered User
Joined: January 16th, 2000, 4:19 pm

April 7th, 2005, 4:51 pm #16

Gordloo, please post your winning bid in the Italy category, including your winning bid amount, your travel dates, the address of the hotel and the Priceline zone so that the information will benefit others.
Please place all of your Priceline bids through our Priceline link.
Please check rates at Hotwire and make your bookings through our Hotwire link.
Quote
Like
Share

betsybug
Registered User
betsybug
Registered User
Joined: June 10th, 2003, 1:41 am

January 15th, 2008, 11:04 am #17

I agree with the consensus of the previous posts: most Holiday Inns are not 3* hotels. My opinion is that most are 2* hotels at best. They are frequently awarded when in any star level zone because of lowest price.

In the future, after another bad 3* Holiday Inn in Lansing, Michigan, I am not bidding in any zone with a Holiday Inn no matter how it is rated. Most of them are overrated, outdated dumps where I get a bad night's sleep.

Exception: Bid the zone if you are satisfied with the quality of that property based on personal knowledge or good reviews on the web.

Disclaimer: This rule does not apply to Holiday Inn Express (newer 2.5* usually) or Crowne Plaza (true 3*), which I have found to be updated and consistent with the star ratings.
Quote
Like
Share

8pebble
Registered User
8pebble
Registered User
Joined: December 4th, 2007, 4:48 pm

December 4th, 2009, 6:32 am #18

To underscore the theme of these posts, Holiday Inns are wildly inconsistent. In a classic sequence of unintended consequences, Holiday Inn's parent companies originally launched the Hampton Inn Brand (then sold it to Hilton) and then the Holiday Inn Express Brand as lower cost, limited-service alternatives to Holiday Inns - with the theory that they are less expensive to build and run than full-service hotels (true, so far). However, Holiday Expresses are generally newer, and have been held to higher and tighter standards than Holiday Inns - many of which were built in the 1970s. Many years ago, Holiday Inns announced that they would require existing owners to pony up big, big bucks or get kicked out of the brand, so that they could reclaim customer confidence and consistency. However, owners of big blocks of HI franchises balked, and managed to water down the proposed stringent improvements. In any case, IHG regularly offers double or triple Priority Club points promotions (their frequent stay program) for HI stays and rarely/never does this for Holiday Expresses - precisely because of these realities.

A classic case of a zone to avoid a 3 star bid is the Portland, Oregon Airport Airport Zone. Priceline insists on keeping the Holiday Inn there in the three star category because of their restaurant/lounge/room service/meeting rooms. However, it is tired, has a bad owner and management, and has never been remodeled fully.

As others have mentioned, there are good Holiday Inns out there - for example, the new one in Springfield, Oregon near Eugene is a stunningly nice place. However, the owners there were foolish to spend all that money on a property whose brand's reputation is so weak.
Last edited by 8pebble on December 4th, 2009, 6:35 am, edited 1 time in total.
Quote
Like
Share

haps
Registered User
haps
Registered User
Joined: June 18th, 2009, 1:43 am

January 22nd, 2010, 6:14 am #19

Sheryl, in post #5, asks users to send Priceline the message about Holiday Inn overrating. Well, I did, and Pcs didn't bother to respond. Anyhow, the Tucson airport Holiday Inn is a tired old relic from 1970 and is very overrated at 3*. This is the second bad Holiday Inn experience I've had recently, and my response has been to avoid zones where Holiday Inns are being reported.
Quote
Like
Share

keithandmissy
Registered User
keithandmissy
Registered User
Joined: March 28th, 2010, 4:12 pm

March 28th, 2010, 4:12 pm #20

I agree with other posters that many Holiday Inns are overrated on Priceline. For instance, we once got the Holiday Inn Greentree in Pittsburgh a while back (won it on Priceline) and it was filthy with old food left sitting in the hallways and the carpets in the room was never vacuumed. On the other hand, about two weeks ago we stayed at the Holiday Inn near the St. Petersburg/Clearwater International Airport. This hotel was spotless, and I would say qualified for 3.5* even though it was listed as 3* by Priceline. The customer service and amenities were like I have seen at many 3.5* or even 4* hotels. I think Holiday Inn has more of a consistency in branding problem, and then Priceline is simply assuming a base star level erroneously.
Quote
Like
Share