Just a quick follow up. When I did the Santa Monica bid, I was very
new to using this board and had not really looked around.
I did fill out the customer satisfaction survey from Priceline with details, but somehow I don't think it got read.
After reading around here, even though this was last September I decided to write Priceline to see if they could do something about it, because we didn't even stay our second night, bugs were so bad.
Prefacing my letter I apologized for being so late in sending it and acknowledging that there was probably little they could do.
Within 24 hours I had a response from Priceline Customer Service indicating they had talked to the hotel managment, but since it was under new ownership there was nothing they could do about getting me a refund. However ....
They sent me $50 bonus cash (5 nts x $10) for the problems that I had. And this isn't like the latest bonus cash offers ... this one's good til December 31!
In my opinion this is over the top great customer service, and went way beyond what I expected.
You certainly can call me a happy Priceline customer