Honolulu/Waikiki North - Sheraton Waikiki Resort*

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TotallyL8
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TotallyL8
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Joined: March 25th, 2004, 3:58 am

March 24th, 2004, 8:58 pm #31

3/16/04 We checked into the hotel and they did mention that we booked through priceline. The woman that checked us in was very nice and tried to find an ocean view for us but there were none available. The hotel room was far from a resort style hotel with stained carpet and chair cushions overall very worn. The bedspread had stains and burn marks. That night we had a very loud party going on next door after calling twice and complaining it finally ended. The next morning we stopped by and said hello to the woman who checked us in and she moved us to a beautiful ocean view room. This room did not have any burns or stains on the carpet etc. I would say overall it was an OK hotel. But, without an ocean view room it wouldn't have been as nice a stay. The beds are very hard and uncomfortable. We also stayed 3 nights at the Royal Hawaiian and it was very nice...comfortable bed and nice down pillows. No ocean view...but over all a very nice hotel.
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trobbins
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trobbins
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Joined: July 9th, 2002, 6:07 am

July 18th, 2004, 9:40 pm #32

Stayed 4 nights for $110 each through Price Line. My wife and 8-year-old daughter loved it. Got two double beds.

Plusses: Wonderful service. Upgraded to Ocean View (showed Starwood Preferred card) and treated with great hospitality.

Smack dab in the middle of Waikiki. (Restaurants, shopping).

All bus and shuttle services right outside the front door.

Minuses: No beach. Nearest is thin strip in front of Royal Hawaiian next door.

Smack dab in the middle of Waikiki (crowds, traffic).

Small rooms.
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renard98
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renard98
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Joined: April 20th, 2003, 1:06 pm

December 31st, 2004, 8:33 am #33

I expected a poor view given it was a priceline booking (and I got the poor view...but that is fine) ... but the room itself is a complete disappointment for a resort star hotel.

I tried to get a room with a king...but she told me that it wouldn't have a balcony...knowing that meant the nasty 'manor wing'...which typically books on spg.com
less than what I paid on priceline.....I quickly accepted the two double beds.

It is at best a 3 star room and that might be pushing it. It stinks literally (mold or musty or something). I went to the front desk and asked them to send someone up with a deordorizer. They did and the odor in the room diminshed greatly. I was much happier after they did this. I mentioned something to the women at the front desk about how dated the room was... she apologized stating that they are going to be renovating 'soon'. If I remember correctly, the sheratons in hawaii will be under new ownership soon...I think I read that somewhere...so maybe that lead to the refab. I was so impressed with my priceline stay at the sheraton maui...and I understand that it has the same owners...but the sheraton waikiki...no thanks.

There are stains on the drapes and the carpet. It looks like it hasn't been updated in a good 20 years. The desk and dresser are all nicked up. There is a giant gap (or various sizes) between the floor and the door connecting to the hall...resulting in being able to hear every little noise in the hall. I could also smell cigarette smoke often in the hall and even in my room....supposedly the whole hotel is non-smoking...a rule that must often be broken given the odors.

A total disappointment. The worst sheraton room I have stayed in. I wouldn't want to stay here again and wouldn't risk bidding waikiki north resort. I am glad I am only staying here 2 nights. I must say that I am here on a peak date...but the saving wasn't all that significant from the website...33%...at least given to other priceline deals I have found elsewhere.


The Radisson and Renaissance Ilikai ....which I have stayed in on priceline 3* here in Waikiki....both places the rooms were better (Radisson only slightly so.) and would be happy to stay at either again...but not this one given the vaste difference in price.

Be careful..they charge for the little coffee packets to put in the coffee pot.

Even the location of this hotel is not worth the price difference between some decent three stars that come up on this board frequently.
If you get this place you are definitely paying for the location alone....because the room doesn't merit the price they charged me. I plan on calling priceline to complain. I was totally 'pricelined' by this hotel and am angry given what I paid.
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Two Boys Cruising
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Two Boys Cruising
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Joined: May 8th, 2003, 9:58 am

May 25th, 2005, 10:31 pm #34

I agree completely with renard98. I had stayed in this hotel once before and was a little disappointed when this one came up for a one night stay last month, but for one night I thought how bad could it be? Ugh!

When we checked in at 4pm, the last guests used soap was in the soap dish, a hand towel on the sink, and a pillowcase tossed on the chair (no idea what that was about). I understand guests sometimes come back into a room after housekeeping has cleaned, but it still should have been checked. I called the desk to tell them we needed some cleaning. I also pointed out there was no coffee in the room (assuming the last guest took it). They apologized and asked if we would be in the room. I said no, we were going out and they said someone would be right up to clean the room and replace the coffee. When we got back at 10pm, nothing had been touched. Now I don't know what happened to the Sheraton Promise they tout so much, but I can tell you they promise you nothing in Hawaii. After calling the desk again, they wanted to send someone up to clean. I didn't care about the soap at that point, I just wanted the coffee for the morning. I was then told that they no longer furnish coffee in the rooms. Is this Motel 6??? About 30 minutes after going to bed, we were awakened (at 12:30 am!!!!!) by a bellman knocking on the door dropping off cases of chocolate covered macedamia nuts purchased by a name that I assume belonged to the occupant before me. At check out, just an "I'm sorry" and no mention of the Sheraton Service Promise. Being on a PL rate and only a one night stay, I did not bother to bring it up. The spirit floating through this hotel is not Aloha, several other things come to mind. I was more than happy to say Aloha to the Sheraton and hope I never have the misfortune of winning a bid there again. Careless bidding on my part landed me here the second time.

TBC
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Davinakb
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Davinakb
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Joined: March 11th, 2006, 6:11 am

May 12th, 2007, 9:43 pm #35

Since this place has not been reviewed here in a while, I thought I'd go into some details. I recently stayed at the Sheraton Waikiki (our first trip to Hawaii!) for four nights while my sister was attending a conference. Location. Location. Location.

ARRIVAL/CHECK-IN/SERVICE: the drop point from the airport shuttle could use better signage, but a quick call to the bell stand and all our bags were picked up for us. We were given fresh leis, and check-in went smoothly (though the line was a bit long; just a busy part of the day). Everyone was helpful and friendly, with service being good, sometimes excellent during our stay.

ROOM: On the 9th floor, at the end of the hall. And what a view! Ocean, beach, Diamondhead were right off the balcony-beautiful in all their glory. The room had been recently updated: new carpet, paint, furnishings that were all tasteful and modern.

Two double beds (guess they thought queens would make the room seem small, but I think there was just enough room) which had a nice, comfortable mattress and nicer linens, a nice desk area with coffee pot, small fridge, flat-panel TV on the wall, with a wall shelf that almost ran the length of the room. The closet had lots of great shelving-in lieu of a dresser-and a large safe. The balcony had two chairs and a table, a nice little straw rug that was a great touch for those who liked to tip toe outside without shoes.

Bathroom was average for a hotel, with a nice sunk-in sink, a mesh-topped shower curtain so that, if you opened the shutter doors that separate the bathroom from the bedroom and had your curtains opened, you could enjoy your view from the shower. Not sure how many people use that feature, but a nice little touch.

RESORT: large, but not overly so. Lobby was open air, with a stone floor that was common in Waikiki. The public areas of the resort were okay, but feel they need more in a way of update to match the improvements to the sleeping rooms; they just have a sort of 80s-style tropical thing going.

Like almost any resort in that area, there were lots of gift shops, as well as a few dining options, in the lobby, as well as much more in the Royal Hawaiian shopping center out front. The two pools were nice, on a smaller, quieter pool next to the beach in between the Sheraton and the Royal Hawaiian; the second, the main pool, had a large pool deck with a bar. Both had access to the beach.

DINING: The few times we ate here it was all about convenience. The express food, the beachside Ocean Terrace and evening cocktail bar were fine, just nothing special other than the standard, over-priced hotel food you would find almost anywhere. Did not try the fine dining, as this was our first trip, we were more about Hawaii (beach, fun, snorkel, etc.) than the food.

MISCELANEOUS: Did not have a car, but understand parking fees to be average for the area. Liked that the internet access (while yes, there is a fee; the nicer the hotel=the more you pay for every little thing) had pricing options, such as a two-hour fee for quick email checks every couple days.

BOTTOM LINE: Would happily stay here again, and would consider it a priceline win for significant savings off the rack rate.
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gop1972
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gop1972
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Joined: April 29th, 2003, 8:51 am

October 7th, 2007, 3:32 am #36

Stayed here from 9/27/07 - 9/30/07 and I have to agree with all of the points that Davinakb made in his 5/12/07 review. We had a room on the 6th floor that overlooked the entrance of the Royal Hawaiian. We were upgraded to a partial ocean view, which we could see very well just by stepping out on the lanai. We could even see the top of Diamondhead from our room. Getting such a great room at a great price ($150/night on PL vs. $259/night on Sheraton's website) was awesome considering there was a huge Toyota dealers' convention in town that had over 500 rooms reserved (mostly in the Sheraton, Royal Hawaiian and Moana Surfrider).

I can add that valet parking was $25 a day and self-park was $15 a day. The Royal Hawaiian Shopping Center is undergoing renovation so there is a lot of construction in the area. Also, the Royal Hawaiian itself will be closing on June 1, 2008 for renovation and will stayed closed for 9-14 months.
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sredheada
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sredheada
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Joined: January 20th, 2009, 6:34 pm

March 24th, 2009, 2:38 am #37

I bid $120 for this resort hotel. This was a very nice hotel. The hotel was under construction while I was here. There were temporary walls everywhere making the lobby very cut up and messy. There was construction around the pool as well. It was untidy and congested but the noise never bothered us. We had requested a handicapped room since my mom cant walk. The only difference in the room was the bathroom. It had grab bars and a roll in shower with a built in shower seat. This was a life saver for my mom. We we given a city view room with two beds on the 8th floor. Really no kind of view but we didnt mind. There was a sign in the lobby that said that we could upgrade to an ocean view room for an additional $75 per night. We decided not to upgrade. The hotel had a large elevator area with 10 different elevators. Due to the large number of elevators there was never a wait which was very nice.
They had one pool with a water slide. I heard they are working on another one but cant verify this. It also had two large hot tubs. The only issue I had with the pool is that it was closed often at odd hours. This was very inconvienient. One afternoon at 4pm they had a closed sign in it. However, some times we saw people in it even tho it said closed. They had a towel hut but the towels were very small. Not suitable for the beach at all or pool at all. This hotel does not have a beach. It has a seawall. There is a beach you can use next door at the Royal Hawaiian that is very easy to get to.

The hotel had a free computer that you could use to check your e-mail etc. They also had a computer with a free printer just for the airlines and to print boarding passes. This was a very helpful.

We recomend going to the Hano Hano room restaurant for drinks. It is at the top of the Hotel and has a beautiful view of Waikiki and Waikiki beach. This place is expensive. Just two drinks cost us $18 but we enjoyed the view. You can also eat up here. The prices started at $65 per person. We didnt like Rum Fire at all. It is the bar by the pool. It was okay during the day but at night the music was so loud you couldnt hear yourself think. So we steered clear of this place.

The hotel is very centrally located. Right in the middle of Waikiki. The international Market place is a block away. There are lots and lots of different restaurants and shopping is very near by. Most everything is within a short walk in Waikiki.

We never had a problem with our room being made up. It was always made up spotless. We used bell service and they were very nice. The man even went and got us ice for us.

Check out was no problem. We were not charged any resort fees of any kind.

Despite the construction and renovations we enjoyed our stay and only paying $120 was great too.
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