Extended StayAmerica rated 2* by PL, but not worthy

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Extended StayAmerica rated 2* by PL, but not worthy

Registered User
Joined: 05 Jun 2004, 03:48

19 Oct 2006, 15:31 #1

Per Sheryl's post,

It may be true that these properties offer a refrigerator, microwave, and stove, and a couple dishes and frying pan. But they are just barely useful as kitchenettes, considering what they do not offer: no dishsoap, no utensils past basic tableware. For do-it-yourself cooking, Residence Inn by Marriott properties are far, far better options.

Furthermore, at ESA, the bathroom amenities do not include a hair dryer, or even shampoo. To top it off, housekeeping is provided only once per week. If you want your bed made, trash emptied, and towels and soap replenished, there is a charge of $5 per servicing. If you want vacuuming and fresh linens, there is a charge of $10 per servicing. If you just need fresh towels, you can exchange them at the desk. According to the information sheet in the room, shampoo, dishsoap, toilet paper and hairdryers are available at the front desk (which is only open 7am-11pm; no mention of charge for those items).

Four-points Sheraton properties are far superior to ESA, and yet they are rated 2* as well. Even Fairfield Inns are superior to ESA. I do not believe a hotel which provides housekeeping only once per week ought to merit the 2* rating. That you have to fetch your own towels, soap, and hairdryer just adds insult to injury. Priceline is SIGNIFICANTLY damaging their credibility by giving ESA properties a 2* rating.

As Sheryl said, from here on, I will not be comfortable bidding 2* in the future, if there is an ESA in the zone, as the additional cost and inconvenience of staying at this motel chain outweighs the low room-rate. These are budget motels and belong in the 1* category.
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Registered User
Joined: 02 Sep 2006, 12:21

12 Sep 2007, 03:52 #2

After my recent experience at an Extended Stay property (Homestead Studio Suites), I would have to agree. The rooms themselves might be 2-star quality, but the lack of service should disqualify them from 2-star status. I expect daily maid service and shampoo at a 2-star hotel. Heck, I would argue that most 1-star places can offer that! I'm going to write to Priceline about this.

Registered User
Joined: 21 Apr 2005, 03:19

01 Oct 2007, 06:35 #3

Have you read the description of what a 1-star property would be like on the Priceline web site? It actually says that shared bathrooms would be a possibility in a 1-star hotel.

I got the Crossland Studios Suites hotel (subsidiary of ESA) in Kent, Oregon, and it was rated as 2-star, and was only worthy of 1 in my opinion. I complained to Priceline and they said they would investigate.

Registered User
Joined: 27 Nov 2008, 02:59

27 Nov 2008, 02:58 #4

I couldn't agree more. I got burned badly by a ESA in Houston. Yes, I got 2 rooms for the price of the 1 Comfort Suites room I had already made reservations for, but I deeply regretted it. The hotel was a complete disappointment and by no means a two star. Each room had only one single queen bed, where I expected at least a single king bed or two queen (or double) beds. No connecting rooms, which we needed for our small children. Poor location on a toll road frontage road; very difficult to find and access without paying $1.50 each time. No free Internet access ($5 charge). No pool or hottub. Bare bones accommodations, cheap furnishings and bed. And while it was a non-smoking room, there were cigarette burn marks on the bathroom sink and it stunk like smoke. Whatever money I saved was not worth it; . I've stayed in better one star hotels. I don't like surprises; therefore, this was my first and likely last time I will ever use Priceline.