Boston/Boston Common -- Park Plaza 3.5*

Moderators: KeenWink, tilepusher, readymade

lowballking
Registered User
lowballking
Registered User
Joined: 15 Apr 2002, 01:18

26 Jun 2003, 00:29 #41

Before I went, I read the reviews and was prepared for the worse. Actually, it's not that bad.

We checked in at around 1:30 p.m. and asked for 2 beds but they insisted that the hotel was sold out and no other rooms are available (I don't believe that.) and it's not ready until 3p.m. They stored our luggages in the storage room and charged us $1 each. So, it costed us $5 before we saw the room.

We check in with another clerk after 3p.m. and he managed to give us a room with queen bed with a stow away sofa. The room is big enough if you don't open the stow away.

The bath room is tiny with less than a square foot to put your cups and everything else. Everything is old. The doors to the rooms are strange. I've never seen anything like that.

Overall, outside and location is 4* with many restaurants around and inside is 2*, or may be less.
Reply
Like

kkathan
Registered User
kkathan
Registered User
Joined: 15 Jul 2003, 23:01

25 Aug 2003, 01:14 #42

Upon entering the Park Plaza we were quite impressed with its location – just one block from the “T” and the Boston Common – but less then thrilled with the attitude of the personal throughout the hotel.

When we arrived, we pulled up in front of the valet stop and waited several minutes. They were obviously too busy so we just parked the car in front of the door/valet spaces and went to check-in. There was a line of 4 parties ahead of us. There were 2 people working the front desk and one of them was mostly answering the phone. After standing in line for more then 10 minutes (but it seemed much longer) we checked in. Being ready for the worse I asked the person at the front desk what type of room we had. He said it was a “European Room” (sure sounded nice!), but when I asked exactly what that is he proceeded to say it was full bed. I asked if there was anyway that we could get a King Room instead. He said that there no other rooms available. We asked him about parking and were told there is valet for $34 a night or a lot across the street for $26. Unhappily we finished the check-in process and went to get our luggage from the car.

We had decided to use the lot across the street to save some money over the next 3 days. As soon as went got back to the car to take in our luggage the valet ran up behind us and said very sternly that if we need to leave the car there again, we must give him the key so he can move it. (Not a problem.) Later we went to the valet booth to get the key back; we asked the guy who had been sitting on a phone call and who replied with “did you give it to me? NO! So go talk to the guy you gave it to!” Well the guy we gave it hadn’t had it either. We finally found the one in possession.

After unloading our luggage from the car, there were no bell persons to help us so we loaded up an empty cart and took the stuff ourselves. After the long walk from the door to the elevator the bellhop ran up to us and said, “I can take that.” My fiancee said, “no thanks, we can handle it”. The bellhop looked at him with an evil eye and we just got on the elevator.

We get up to the room and see how small the bed really is (I guess deep down I was hoping it was really a Queen). I didn’t believe there weren’t any other rooms available, so I called the hotel from my cell phone to see. I called was told they had Queen, King and Jr. Suites available in non-smoking the next 3 nights. When they asked if I wanted to book that, I asked if the room was very booked and if I should be concerned about calling back in 30 minutes or so, that they might be sold out. I was told I should not have any problems. I waited 5 minutes and called back again, this time speaking to a woman. Pretty much the same conversation occurred, plenty of rooms, all in non-smoking for the next 3 nights. So, we went back to the front desk.

There was a different person at the front desk. I explained to him that we had requested a couple months ago to have a King room and when we were checking we were told there were no other rooms available, but after calling the front desk to make a new reservation, there were plenty of rooms available. Looking a bit stunned he did some things on the computer and said that they just didn’t have anything for us, but a request was made for us to get King the following night. I said that we had already checked-in and were told that wouldn’t work then. A Manager came over – who was luckily a Starwood manager, not a Park Plaza Hotel employee. He said he was going to do whatever he could to make it right, but that many rooms were being held for airline pilots (Apparently they have to have so many if they are needed by United personnel. You would think they could take the full beds since they don’t share rooms?). The Manager said that is difficult with rooms that are booked through Priceline or Hotwire (first mention of PL). I told him that we understood that, but that we are guaranteed a room with double occupancy, and full bed doesn’t really qualify unless there are 2 of them. He was very nice and gracious about the whole thing. He said the only thing he could do would be to put us in a Queen room on a smoking floor. He also said they those rooms had not been remodeled recently so to go check it out and make sure we it was okay with. We went up and were very happy with the Queen bed. He was pleased and said he would contact housekeeping to spray the room for us. He also gave us 2 free breakfast buffet coupons. We were completely surprised and very impressed with that! The last thing he said to us was “Go out, have a great time, and don’t worry about any of this.”

Also, there is no control for the A/C in the rooms. It was in the 90’s when we were there, and the room was quite warm. We had asked the Manager when we went down to return our original room keys how to change it, as there is a digital control on the wall. He said that unfortunately there is no way to change it. Luckily we had gotten a fan from housekeeping for the help with the smoke smell in the room. We kept it through our stay and used it at night. I’d hate to imagine how bad it would have been if we didn’t have the fan.

Overall, the hotel was fine for $51 a night and the location was great. However, nothing past the lobby deserves a 4* rating.
Reply
Like

jky94
Registered User
jky94
Registered User
Joined: 27 Aug 2002, 10:22

10 Nov 2003, 02:31 #43

Couldn't agree more with KKathan above. After a five-night stay at the Park Plaza, Priceline emailed me and asked me to fill out a survey. Here's what I wrote:

1. On a scale of 1 to 10, did the hotel meet your expectations for the quality level you selected at priceline.com?

Answer: 1

2. Was your hotel located within the area you expected and did it have reasonable access to local businesses and attractions?

Answer: 8

3. Did your hotel have the amenities you expected?

Answer: 3

4. How satisfied were you with the price you paid for your priceline hotel?

Answer: 3 (no way am I ever paying $91 for this place again)

5. Were you satisfied with your overall priceline hotel experience?

Answer: 2

Comments:

The Boston Park Plaza has seen better days. Although the lobby is quite grand and luxurious-looking, the front desk staff was rude (we waited in line for 10 minutes with no one bothering to look up to greet us or even tell us they'll be right with us), the bell hop rushed ahead of the guests to get into the elevator (shouldn't guests always get to go in first???) and literally stepped on my friend's toe w/o apologizing. There wasn't a way to adjust the temperature of the room, and the comforter was too hot (but using just the flat sheet was too cold). The only saving grace for the 3-star hotel is the friendly concierge staff and its
location: it's on the edge of the Theater District and one block away from a T stop,

I don't think I'd want to pay Priceline fees to this hotel. I'd
rather pay full-fare and stay elsewhere. :P
Reply
Like

tonezef
Registered User
tonezef
Registered User
Joined: 21 Jan 2004, 01:48

20 Jan 2004, 18:48 #44

Check-In Date: Thu, May 6, 2004
Check-Out Date: Sun, May 9, 2004

Your Offer Price: $55.00
Number of Rooms: 1
Number of Nights: 3

Priceline accepted my offer above. Found this website after I placed my bid. I could have gotten it for a bit lower, but I feel it is great price considering the prices on other Travel Sites.

Will use this site when bidding in the future.
Reply
Like

joeboy
Registered User
joeboy
Registered User
Joined: 03 Apr 2003, 08:54

15 Jun 2004, 22:19 #45

I just returned from a one night's stay (June and felt like I needed to add some balance to most of the negative reviews on this property. There were upsides and downsides as you will get at 50% of the hotels on the market. The Park Plaza is far from being the best property I've ever stayed in but to be fair it is much better than some. One downside is the parking was $36 a day in a garage a half-block away. I would not pick up a rental car until it was needed...there is easy access to the airport from the subway and Hertz and another car rental company are actually located in the garage...just next to Legal Seafood.

To put everything in perspective, this is an old historic hotel but it is in a fantastic location. The room was clean, if a little small--but that is in keeping with any hotel that's been doing business in the heart of a metropolitan area for 100 years. When you think of the Park Plaza, just think of it as being in the same category with most of the NYC hotels that were built in the early days of the 1900s. This should not be confused with the other modern hotels on the scale of the new Hiltons or Marriotts or Hyatts that now compete for customers only a block or two away.

The bath was small but very clean, there were nice fluffy towels and adequate water pressure for sink, toilet, and bath. One of the downsides was the room was not quite cool enough and if you enjoy a hot bath it might take a while for you to cool down. The bed linens were top of the line and pillows very comfortable. No skimping in the bed department.

Checkin was a little slow and since I was traveling with my family and didn't want to be placed in one of the very small rooms I have read about, I had my family to stand with me at checkin. It worked. The person waiting on me said politely, with no hint of snobishness or mention of Priceline, that my reservation usually allowed only one bed but they try to accomodate a family when possible. Rather than getting one of the small rooms overlooking the airconditioning units (plenty of these rooms the way the hotel is designed in a U shape) we were given an outside room with two double beds, good natural light, and a view of a small park. It was still a small room but, to state again, it was very clean and adequate.

Was it worth the $120 we paid to Priceline? I wondered that many times before I checked in since it was by far the highest I had ever paid. But I had tried for several days to get a room but the city was sold out with Harvard and other graduations going on. The lowest Web rate was $299 and I doubted anyone would pay that. But on the day of our arrival, while standing in the checkin line I overheard two other business people mention they paid $275 and $315 and were grateful to have a room as the property and other hotels were sold out. That was also verified by the person checking me in.

The hotel is in a fantastic location, just a block from Boston Commons and is ringed by top-notch restaurants. This is an amenity that adds to the popularity of the property and the price of the room. Remember – you always pay for location, location, location – except when occupancy is nonexistant.

All said, I think some posters have been too hard on the Park Plaza. Yes it is old, but it is far from being a 2* as some suggest. I would far prefer staying here than at any 2* in the downtown area. It would not be my first choice on returning to Boston, but I would not be crestfallen if I got it again. Actually, I'd look forward to being within walking distance of those great restaurants again.
Reply
Like

joeboy
Registered User
joeboy
Registered User
Joined: 03 Apr 2003, 08:54

15 Jun 2004, 22:22 #46

Sorry about that. The date of my state was June 8.
Reply
Like

lhmaze
Registered User
lhmaze
Registered User
Joined: 02 Jul 2004, 00:22

11 Jul 2004, 23:26 #47

When I got the Park Plaza for $85/night, I was really worried. All of the posts were pretty negative and I thought I was going to be stuck in a tiny room in a terrible hotel. Was I surprised! My son and I checked in around 11PM on Wednesday night due to airplane delays. No mention of Priceline on check-in. The person who checked us in was very cordial and helpful. When I requested a 2 bouble room, she told me that she had one left and assigned it to us. The lobby is beautiful and our room was lovely. The only downside was that the a/c never worked really well, but they gave us a fan, we left the window slightly open and were very comfortable. The location is fantastic - across from the Arlington "T" and a few blocks from Prudential center. I would gladly stay there again!
Reply
Like

steflor
Registered User
steflor
Registered User
Joined: 08 Dec 2003, 23:53

13 Jul 2004, 13:23 #48

I was very scared when I started reading the priceline reviews of the hotel. Most people saying that they were given their "European Rooms" with One double bed and barelya room for a couch. So I first called the hotel and asked for a room with 2 beds, the man nicely said that should be ok, provided that the hotel is not sold out and to call c aouple of days before. 2 days before I called (pretending I didnt already have a room)and they were completely booked. I then called back and spoke to reservations and she said that Priceline customers are allowed to reserve the "parlor Suite" which a huge room but the catch is no real beds, just two pull out sofas. However she sent housekeeping up and they made the bed before we even got to the room. The pull out beds were plenty comfy. I recommend that any priceliners staying at thuis hotel ask for the parlor suite.

Other than that the hotel was perfect, however I dont know if is really downtown, it seems in copley.

I have a picture if anyone wants of the parlor suite. just drop me a note
Reply
Like

mishmaroo
Registered User
mishmaroo
Registered User
Joined: 09 Jul 2004, 20:54

15 Sep 2004, 19:16 #49

Stayed 9/10/04 - 1 night on a $100 winning bid

I had no complaints with the hotel. Upon check-in I was given a room with 2 doubles after asking even though the hotel was entirely sold out, AND there was no power when we checked in due to a fire outside the building - no fault of the hotel. The staff was going out of their way to make sure everyone was happy.

The hotel is old and charming, which to me, adds to the appeal. The lobby was very nice, the small restaurant/lounge area was fine (served a breakfast buffet on Sat/Sun morning - to which we got a free coupon for 2) Our room was spacious, overlooking Arlington St, clean, and the bathroom, while small, was clean. The only thing missing - no hairdryer! We did have an iron and ironing board in the closet though.

The hotel is in a great location for all major attractions. For us, it was just a short walk (1+ miles or so) to Fenway Park - which was fine in my book. Not a problem at all. To come in from one of the towns as we did, we took the Green Line to the Arlington Station and the hotel was only a block away. Very convenient not having to bring a vehicle into Boston.

Couldn't have been happier.
If we couldn't laugh we would all go insane.
Reply
Like

WonderMan3
Registered User
WonderMan3
Registered User
Joined: 30 Mar 2002, 15:19

28 Mar 2005, 00:55 #50

I recently booked a 1 night stay thru Priceline for my sister at The Park Plaza for March 19th. Winning bid was $60.

I met my sister at the hotel for when she checked in as I wanted to see what the place was like for myself. I have read all the horror stories about the hotel on this site and many others, so I was prepared for the worst. I have to say though that my expectations were thankfully exceeded.

Check-in was a breeze, with only a few minutes wait. My sister presented her Priceline confirmation but the agent didn't even really look at. She just asked for my sister's last name and never mentioned Priceline at all. We made no special requests, and the agent just confirmed that my sister wanted non-smoking, which she did. She was assigned Room #1298. This was a queen-bedded room, maybe a bit on the small size, but probably equal to your average NYC size hotel room. The room had been renovated and looked like the pictures on the hotel's website. It was very nice and very clean. The bathroom was funny though. The whole bath/shower area had clearly been recently installed as it was brand spanking new, but the rest of the bathroom fixtures were from way back, with this garish blue tile. Everything was clean and in good shape, but that tile just stood out and looked atrocious. The view from the room was probably one of the best in the hotel. It faced towards a condo building, but there was a large gap between two portions of the building that gave direct views to the Public Gardens and you could also see the gold dome of the State House off to the right.

That was really the limit to my experience with the hotel. I checked with my sister after she had checked out though and she said the bed was very comfortable and the water pressure in the shower was great. Her only complaints were that her wake up call was 10 minutes late and there were noisy people partying in the rooms across from her all night long (not the hotel's fault). She said check-out was also a breeze and there were numerous cabs out front of the hotel for her to head to the airport. There is a shuttle service, but she left too early in the AM to take it.

Overall a great stay.
Reply
Like