TOR Guild Portal Down

Novus'Olm
A Jedi Master of Posting
Joined: August 19th, 2005, 12:09 am

January 1st, 2013, 6:41 pm #1

As of 1:39pm EST, the AoF Guild Portal, our TOR Website, is not responding to queries.

Research reveals that this is affecting the entire Guild Portal network, and as such there is no ETR.

Check back here for updates.

-Grand Master Anadavri-
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Novus'Olm
A Jedi Master of Posting
Joined: August 19th, 2005, 12:09 am

January 1st, 2013, 9:08 pm #2

GuildPortal finally put up a maintenance notice. Services should be restored by 6pm EST.
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Novus'Olm
A Jedi Master of Posting
Joined: August 19th, 2005, 12:09 am

January 2nd, 2013, 12:14 am #3

Update from the Guild Portal Facebook page:
Facebook wrote:Alrighty, update for ya! A drive on the database server failed. It's being fully restored right now, and we'll be able to bring the site back online as soon as it's completed. Not exactly sure when that will be, but shouldn't be too much longer. Sorry about all this!
Additional details were found as a reply to this comment:
Facebook wrote: Something in the process with our host went wrong, too... Whenever a drive fails, they're supposed to get an alert in their datacenter and automatically move to address it. That didn't happen -- that's why it's taking so long.
-Ana
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Novus'Olm
A Jedi Master of Posting
Joined: August 19th, 2005, 12:09 am

January 3rd, 2013, 3:05 am #4

Latest via Facebook:
Facebook wrote: Alright everyone. I insisted that a two week old backup wasn't going to do it, especially after investigating and finding out that backups had failed to run for two weeks and it wasn't triggering any alerts in CBEYOND's central management system. From what I can see now while logged into the database server, the DBA has quit his session and has stopped working on it. That was after he sent a very angry email to me. I'm going to try to get in touch with somebody there to find out if anybody can replace him. I'll keep you up-to-date.
Still no ETR.
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Novus'Olm
A Jedi Master of Posting
Joined: August 19th, 2005, 12:09 am

January 3rd, 2013, 5:27 pm #5

Guild Portal as a whole has been restored. However, due to a combination of horrible handling by CBEYOND, Guild Portal's DBA, and GP itself, the only restore they were able to do was from 12/16/2012.

As the AoF Guild Portal was created on 12/19/2012, we've lost everything.

I'm not sure if I'm going to re-create the site or seek other options. Will decide when I get home from work.

-Ana
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Novus'Olm
A Jedi Master of Posting
Joined: August 19th, 2005, 12:09 am

January 5th, 2013, 6:19 pm #6

I've decided to go with a different provider, Guild Launch.

The new website is now up and running, though the customization will not be completed until later in the week.

AoF Guild Launch
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