Frequently Asked Questions
Free Program: Tapatalk Activation
Q: What is Tapatalk?
A: Tapatalk is a mobile app built specifically for forum access. Different from mobile skin or mobile version that comes with the forum system, Tapatalk allows user to have a unified interface to access multiple forums at the same time. With million of Tapatalk users, your forum can be discovered by potential new members through Tapatalk Network and our ranking and recommendation system.
Q: Will I lose revenue from traditional PC web?
A: Tapatalk app is an optional service to your members - it drives more engagement and participation to your forum as people are now easier to post new content on-the-go. In terms of monetization, we have Link Affiliation (Powered by VigLink) and PostRelease (Sponsored topic) to help you earn extra revenue.
Q: Can I insert my AdSense code?
A: Currently it is not supported and here is why.
Q: How much does it cost?
A: There is no cost for forum owner to activate Tapatalk in your forum, and you are free to remove/deactivate it anytime you want to. We also have a Branded Program starting at just $29/month.
Q: Which forum system does it currently support?
phpBB3, vBulletin, xenForo, IPBoard, Simple Machine, MyBB, bbPress, Kunena and Vanilla are supported. Other forum system might also support Tapatalk with plugins developed by third party developers using Tapatalk API.
Q: How do I activate Tapatalk on my forum?
A: Please start from Activate Tapatalk page to download and install Tapatalk Plugin
Q: I have activated Tapatalk, how do I let my members know of this option?
A: When your member access your forum from a mobile device, a small, one-time notification of Tapatalk availability will be shown.
Q: Why a pop-up is shown in my mobile browser?
A: After you installed Tapatalk, a one-time alert will be shown to mobile web users to notify the Tapatalk option. While you are free to remove it during installation, it is important for us so to keep this service sustainable and free of charge to forum owners.
Q: I have multiple forums, Can I activate more than one forum?
A: Yes, you can and additional forums are free also.
Q: What's the point of this app if my members can access my site with mobile skin at no cost?
A: Most users are content with the mobile skin or a standard web browser but some of them would appreciate a full-on native app forum experience on their phone. For example Tapatalk app allows user to upload photo directly from their phone to your forum as an image attachment. All these will drive more engagement to your forum at no cost to you.
Q: How does the Tapatalk Plug-in work with my forum system security?
A: The Plugin is designed to inherit all security policies from your forum system. For example, if a specific sub-forum is a restricted access, the Tapatalk iPhone client would not be able to access it unless the logging member has the authority to access it.
Q: Is this service compatible with all other third party modifications that I have installed on my forum system?
A: While we don't guarantee the Tapatalk Plugin will work with all your existing modification. We have tested with many forums with certain degree of modifications and majority of them work well with Tapatalk. Support for modified forums are courtesy basis only and we will not provide refund or any trouble-shooting if it is found that your modification caused the Tapatalk from working as designed.
Q: Do you do Branded / White Label for my forum?
A: Yes, please visit our Build Your Own for more information. Our Branded program starts from just $29/month.
Q: My organization also developed a forum system, how I can make it compatible with the Tapatalk app so our customers / members would be able to use the same app to access?
A: You can access our Tapatalk API with full documentation on how to bridge your forum system with Tapatalk app support.
Paid Program: Build Your Own
Q: What is the different between Tapatalk app and Branded app?
A: As detailed in the Build Our Own page, signing up the Build Your Own program allows you to create your own app with your own branding, and you can give it out for free to your members or set a price with 100% of revenue goes to you.
Q: Can you summarize the features that's available in Build Your Own program but not in generic Tapatalk app?
A: You can customize your own icon, look and feel, and most importantly it works with Google Admob, DFP and Admob Mediation It also supports Push Notification with your own forum icon that get shown on user's notification screen.
Q: Do I need to have a iOS Developer Account and Google Play Developer Account?
A: Yes, you need to submit your app to your own iOS Developer Account and Google Play Developer Account.
Q: I already have a forum app, can I upgrade to Tapatalk-based app?
A: Yes, so your members do not need to download a new app again.
Q: Do you support Google Analytics?
A: Yes, we supports the latest Google Analytics for Mobile App (2.0) with Real-time Analytics feature.
Q: How much does it cost?
A: $29/month for iOS or Android, or $39/month for both iOS and Android
Q: What happen if I cancelled the subscription?
A: Your app will continue to work for a little while but eventualy a message will appear to your members that the license has been expired.
Q: Does it work on the iPad?
A: Yes it is a "Universal" app that works on iPod, iPhone and iPad.
Q: Do you support my language?
A: Tapatalk supports about 10 different languages and are contributed by volunteers. You can also edit our language file at CrowdIn. iOS / Android
Paid App - Tapatalk
Q: Do I need to pay multiple times for multiple forums access?
A: Only one purchase per device is needed to access the growing list of forums that have Tapatalk activated.
Q: Can I transfer my license from iOS to Android or vice-versa?
A: Unfortunately we do not provide a way to transfer license over different mobile platform. However if you have replace your device under the same platform as your previous device (e.g. upgrading from iPhone 3GS to iPhone 4), you can simply "repurchase" it from App Store and you won't be charged again, same for Android Market.
Q: I have changed my Google account, can you transfer my license from my old account to the new account?
A: Yes please email us both old and new order number, we will refund the old license purchase to you.
Q: I have reset my phone or bought a new phone, how do I re-download Tapatalk?
A: As long as you login to the same Google or Apple account, you can simply repurchase it from Android Market or App Store, you won't be charged again.
Q: My Tapatalk app keep crashing, what should I do?
A: Try reinstall it by deleting it from your device and re-purchase it from the Market or App Store (You won't be double-charged. If it still doesn't work, get help from our support forum.
Still have questions? Visit our Tapatalk Community Forum where you can chat with us and other Tapatalk fellows - See you there!